Senior CRM Developer Administrator

Randstad USA; Charlotte (NC); Remote; USD 105,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision

401K plan

Remote work

Job summary

Randstad Digital in the United States is seeking a hands-on Dynamics 365 administrator to own the Customer Engagement and Power Platform environment, including security roles, configurations, and data integrations. This fully remote role partners with business leaders and engineering teams to optimize CRM workflows and ensure reliable daily operations.

The ideal candidate has 5+ years in Dynamics 365 or Dynamics CRM administration, Dataverse, and Power Automate, with server-side and client-side

Qualifications

• 5+ years of dedicated, hands-on experience in Dynamics 365 or Dynamics CRM administration, development, and production support.
• Deep functional and technical expertise in Dynamics 365 Customer Engagement, Dataverse, and Power Automate.
• Proven ability to develop server-side and client-side CRM customizations using C#, JavaScript, and REST/Dataverse Web APIs.
• Background in system integrations, data synchronization, and managing deployments across environments.
• Strong analytical and troubleshooting capabilities with ability to translate production issues into technical solutions.

Responsibilities

• Own the Dynamics 365 CE and Power Platform ecosystem, including daily administration and security roles.
• Translate business requirements into scalable configurations and custom apps, flows, and Power Automate solutions.
• Develop server-side and client-side customizations using C# and JavaScript, leveraging Dataverse Web APIs.
• Oversee data integrations and monitor data quality and synchronization issues.
• Lead ALM activities and coordinate deployments across development, testing, and production environments.
• Escalate complex roadblocks and communicate resolutions to non-technical stakeholders.

Skills

Dynamics 365 CE

Dataverse

Power Automate

C# & JavaScript

REST APIs

ALM

Troubleshooting

Stakeholder Communication

Security & Roles

Education

Bachelors

Tools

Azure Data Factory

Azure DevOps

Power Platform

Dataverse Web API

Job description

Job Summary

Step into a high-impact role with a premier benefits technology partner dedicated to delivering seamless user experiences. We are seeking a hands-on technical professional to take full ownership of a Microsoft Dynamics 365 Customer Engagement and Power Platform environment. In this fully remote position, you will drive continuous improvement, partnering directly with business leaders and engineering teams to build and optimize critical CRM workflows. We offer a balanced work environment supported by competitive medical, dental, and vision coverage to keep you and your family healthy.

Location

Telecommute

Job Type

Permanent

Salary

$105,000 - 120,000 per year

Work Hours

9am to 5pm

Education

Bachelors

Responsibilities

• Serve as the primary internal owner for the Microsoft Dynamics 365 Customer Engagement and Power Platform ecosystem, managing daily administration, user setups, and security roles.
• Translate complex business requirements into scalable system configurations, developing custom model-driven apps, business process flows, and Power Automate solutions.
• Write and maintain custom system extensions utilizing JavaScript, C# plugins, and Dataverse Web APIs to enhance core platform capabilities.
• Oversee bidirectional data integrations between the CRM and enterprise applications, actively monitoring data quality and troubleshooting synchronization failures.
• Lead application lifecycle management, coordinating seamless deployments and solution releases across development, testing, and production environments.
• Act as the definitive escalation point for intricate system roadblocks, conducting root-cause analysis and clearly communicating resolution paths to non-technical stakeholders.

Qualifications

Must-Haves:

• 5+ years of dedicated, hands-on experience in Microsoft Dynamics 365 or Dynamics CRM administration, development, and production support.
• Deep functional and technical expertise in Dynamics 365 Customer Engagement, Microsoft Dataverse, and Power Automate.
• Proven ability to develop server-side and client-side CRM customizations using C#, JavaScript, and REST/Dataverse Web APIs.
• Demonstrated background in system integrations, complex data synchronization, and managing structured deployments across multiple environments.
• Strong analytical and troubleshooting capabilities to independently translate ambiguous production issues into actionable technical solutions.
• Excellent communication skills with a customer-first mindset, capable of bridging the gap between technical constraints and business needs.
• A secure remote workspace with a hardwired ethernet connection, residing in an approved US state.

Nice-to-Haves:

• Familiarity with Azure integration tools such as Azure Data Factory, alongside SQL and Power BI.
• Experience utilizing Azure DevOps, CI/CD pipelines, or dedicated Power Platform ALM tooling.
• Active Microsoft Dynamics 365 or Power Platform certifications.
• A bachelor's degree in a technical discipline or equivalent practical training.

Skills

• Microsoft Dynamics 365 Customer Engagement
• Microsoft Dataverse & Power Platform
• Power Automate
• C# & JavaScript Customization
• REST APIs & Dataverse Web API
• System Integration & Data Synchronization
• Application Lifecycle Management (ALM)
• Production Troubleshooting
• Stakeholder Communication & Requirements Gathering

application lifecycle management,Azure Data Factory,business applications,business systems,C#,Azure integration,Dataverse,data flows,data synchronization,JavaScript,Microsoft Dynamics 365,Dynamics 365,Dynamics CRM,Power Automate,model-driven,Power BI,relational data,REST APIs,SQL,Software Engineering,source control,system integrations,Web API,communicate,evaluate information,Troubleshoot,troubleshooting,problem-solving skills,reliability,independently,UAT,Administration,architecture,automations,automation,Business Partnership,continuous improvement,business process flows,business needs,business rules,CRM,Customer Engagement,CRM platform,customer-service,customer service,dashboards,production validation,maintenance,day-to-day administration,technical training,risk,security,server-side development,testing,usability,user support,workflows

Equal Opportunity Employer

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Must-Haves:5+ years of dedicated, hands-on experience in Microsoft Dynamics 365 or Dynamics CRM administration, development, and production support.Deep functional and technical expertise in Dynamics 365 Customer Engagement, Microsoft Dataverse, and Power Automate.Proven ability to develop server-side and client-side CRM customizations using C#, JavaScript, and REST/Dataverse Web APIs.Demonstrated background in system integrations, complex data synchronization, and managing structured deployments across multiple environments.Strong analytical and troubleshooting capabilities to independently translate ambiguous production issues into actionable technical solutions.Excellent communication skills with a customer-first mindset, capable of bridging the gap between technical constraints and business needs.A secure remote workspace with a hardwired ethernet connection, residing in an approved US state.Nice-to-Haves:Familiarity with Azure integration tools such as Azure Data Factory, alongside SQL and Power BI.Experience utilizing Azure DevOps, CI/CD pipelines, or dedicated Power Platform ALM tooling.Active Microsoft Dynamics 365 or Power Platform certifications.A bachelor's degree in a technical discipline or equivalent practical training.SkillsMicrosoft Dynamics 365 Customer EngagementMicrosoft Dataverse & Power PlatformPower AutomateC# & JavaScript CustomizationREST APIs & Dataverse Web APISystem Integration & Data SynchronizationApplication Lifecycle Management (ALM)Production TroubleshootingStakeholder Communication & Requirements Gathering