Senior Creative Operations Manager

VERISIGN; Reston (VA); Hybrid; USD 136,000 - 184,000; Full time

Job summary

Verisign, headquartered in Reston, VA, seeks a Sr Manager for Creative Services Ops to own and scale a growing portfolio of creative projects. You will manage intake, planning, delivery of design assets, UX research, digital/print advertising, and ensure brand fidelity across channels.

You will partner with Creative Director and senior leaders to protect creative intent, ground timelines in reality, and keep stakeholders aligned while driving efficiency across the organization.

Qualifications

• Bachelor's degree in marketing or product/project management or equivalent work experience.
• 10+ years of related marketing experience.
• Experience managing others.
• Experience with creative operations or account management within an advertising agency or internal corporate creative studio.
• Ability to prepare comprehensive project requirement documentation.
• Familiarity with Agile project management methodologies; experience with JIRA.
• Ability to lead relationships with cross-functional internal business clients, managing expectations, interpreting distinct business requirements, and resolving friction seamlessly.
• Proven skills in project management of creative and design projects and background participating in large cross-functional teams, ensuring that projects and changes get developed according to specification and schedule.
• Ability to influence and gain consensus within organizations including across multiple business units to move projects forward.
• Strong operational instincts with a forward-looking mindset—capable of anticipating project bottlenecks, mitigating delivery risks, and planning around capacity hurdles.

Responsibilities

• Owns end-to-end project scopes, timelines, budgets, and risk assessments to ensure transparency and on-time delivery across multiple projects.
• Drives scoping and team readiness, enabling clear resourcing and proactive capacity planning.
• Partners on agency strategy and scaling internal stakeholder relationships.
• Interfaces with internal and external clients to define scope, expectations, and milestones.
• Builds strategic alignment by ensuring design intent meets business goals and client needs.
• Oversees day-to-day workflows and staffing plans for large projects.
• Quality Assurance: reviews all deliverables for accurate reflection of feedback and error-free results.

Skills

Agile project management

Stakeholder management

Cross-functional collaboration

Timeline planning

Quality assurance oversight

Capacity planning

Education

Bachelor's degree in marketing or product/project management

10+ years of related marketing experience

Tools

JIRA

Job description

Verisign, headquartered in Reston, VA, seeks a Sr Manager for Creative Services Ops to own and scale a growing portfolio of creative projects. You will manage intake, planning, delivery of design assets, UX research, digital/print advertising, and ensure brand fidelity across channels.

You will partner with Creative Director and senior leaders to protect creative intent, ground timelines in reality, and keep stakeholders aligned while driving efficiency across the organization.