Creative Operations Architect

Communication Service for the Deaf, Inc; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Communication Service for the Deaf, Inc is seeking a Creative Operations Manager to serve as the operational backbone of Creative Services, ensuring efficient, scalable delivery across divisions. You will manage intake workflows, project visibility, capacity reporting, and coordinate contractors and vendors to keep projects moving from intake to completion.

The role emphasizes building systems, driving transparency, and improving processes with strong organizational and stakeholder management

Qualifications

• Experience with FreshService or comparable request-management platforms.
• Experience supporting marketing, communications, or creative teams.
• Experience with workflow automation and systems administration.
• Experience coordinating contractors, vendors, and external partners.
• Familiarity with nonprofit organizations and mission-driven work.
• Occasional creator of unnecessarily fun Slack polls.

Responsibilities

• Operate as the operational backbone of Creative Services, ensuring efficient, scalable delivery.
• Own intake workflows, service request governance, and request-routing processes.
• Develop and maintain systems for project visibility, reporting, and accountability.
• Design and maintain workflow automations to reduce manual work.
• Develop capacity, utilization, workload, and demand reporting for leadership planning.
• Monitor operational health and identify opportunities to improve processes and service delivery.
• Maintain project visibility into active and upcoming projects and track timelines and dependencies.
• Coordinate communication among Creative Services, stakeholders, contractors, and vendors.
• Support project intake by gathering requirements, timelines, deliverables, and dependencies.
• Manage onboarding, contracts, invoices, and logistics for contractors and vendors.
• Coordinate ordering, shipping, fulfillment, and distribution for campaigns and creative projects.
• Document workflows, standards, templates, and playbooks; capture lessons learned.

Skills

FreshService or equivalent

Marketing/creative team support

Workflow automation

Contractor/vendor coordination

Nonprofit familiarity

Slack polls experience

Education

Bachelor's degree in Marketing, Communications, Business Administration, Project Management, or related field, or equivalent work experience

Job description

Communication Service for the Deaf, Inc is seeking a Creative Operations Manager to serve as the operational backbone of Creative Services, ensuring efficient, scalable delivery across divisions. You will manage intake workflows, project visibility, capacity reporting, and coordinate contractors and vendors to keep projects moving from intake to completion.

The role emphasizes building systems, driving transparency, and improving processes with strong organizational and stakeholder management