Senior Creative Operations Manager

LegalZoom; Mountain View (CA); Hybrid; USD 113,000 - 200,000; Full time

Benefits offered by this job

Medical Insurance

401k Matching Contributions

Paid Time Off

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Disability Insurance

Wellness benefits

Job summary

LegalZoom is seeking a Sr. Creative Operations Manager to shape and scale Brand & Creative workflows. You’ll own end-to-end creative operations, from intake and prioritization to resource planning and delivery, using AI, automation, and emerging tech to drive speed and quality.

This hybrid role supports onsite work in Sherman Oaks or Mountain View, CA, partnering with leadership to forecast capacity, optimize resources, and improve efficiency while scaling the creative organization.

Qualifications

• 5-7+ years in creative operations, marketing operations, or related field.
• Deep understanding of multidisciplinary workflows and cross-functional delivery.
• Track record of scalable processes and capacity management.
• Hands-on AI tools experience (e.g., ChatGPT, Claude).
• Experience with project management platforms and DAM systems.
• Excellent communication, judgment, and emotional intelligence.

Responsibilities

• Own and improve end-to-end creative operations, from intake to delivery across high volume work.
• Lead complex creative initiatives with structured project plans and milestones.
• Forecast capacity, allocate resources, and balance workloads with leadership.
• Champion AI to rethink workflows, automate manual tasks, and scale best practices.
• Align cross-functional stakeholders on briefs, scope, timelines, and approvals.
• Evolve our operations ecosystem including PM tools and DAM systems.
• Use data and retrospectives to identify trends and improve processes.
• Navigate priorities with sound judgment and stakeholder alignment.

Skills

AI tools

PM platforms

Communication

Emotional intelligence

Education

Bachelor's degree (implicit)

Tools

ClickUp

Workfront

Asana

Monday.com

Job description

Description

About LegalZoom

LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 25 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you’re ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can’t wait to meet you.

This hybrid position will work remotely as well as onsite in our Sherman Oaks or Mountain View CA office.

Human-in-the-Loop

At LegalZoom, we operate with a human-in-the-loop model, where AI enhances—rather than replaces—human judgment. We believe the strongest outcomes for our customers come from thoughtfully integrating human expertise with AI capabilities to improve accuracy, safety, and decision‑making.

To align with our AI‑integrated operating model, our interview process will assess AI fluency, curiosity, and measurable/impactful workflow integration.

Overview

LegalZoom is seeking a Sr. Creative Operations Manager to help shape and scale how our Brand & Creative team works. This role sits at the intersection of people, process, and technology, building the systems that enable creative teams to deliver high‑quality work efficiently and at scale.

You’ll own and manage our end‑to‑end creative operations system, from intake and prioritization through resource planning, project management, and delivery. As an AI‑native company, we’re looking for someone who is excited to rethink traditional creative workflows and use AI, automation, and emerging technology to make our team faster and more effective.

This is a highly collaborative individual contributor role for someone who can move between systems thinking and hands‑on execution—and create structure without getting in the way of great creative work.

You will

• Own and continuously improve end‑to‑end creative operations, including intake, scoping, prioritization, workflows, and delivery across a high volume of multidisciplinary creative work.
• Project manage complex creative initiatives from kickoff through delivery, developing project plans and work‑back schedules while proactively managing milestones, dependencies, risks, and changing priorities.
• Partner with creative leadership to forecast capacity, allocate resources, balance workloads, and make thoughtful tradeoffs across competing business priorities.
• Champion AI across creative operations, using tools to rethink workflows, automate manual work, accelerate production, and establish scalable best practices.
• Serve as a trusted operational partner and advocate for Brand & Creative, aligning cross‑functional stakeholders on briefs, scope, priorities, timelines, feedback, and approvals.
• Own and evolve our creative operations ecosystem, including project management and digital asset management tools, to improve adoption, visibility, efficiency, and scale.
• Use operational data, retrospectives, and team feedback to identify trends, solve complex problems, and continuously improve how the team works.
• Navigate competing priorities and challenging conversations with sound judgment and emotional intelligence, bringing stakeholders together around clear, practical solutions.

You have

• 5-7+ years of experience in creative operations, marketing operations, project/program management, integrated production, or a related field, ideally within an in‑house creative team.
• Deep understanding of multidisciplinary creative workflows and demonstrated experience project managing complex, cross‑functional work from planning through delivery.
• A track record of building scalable processes, managing resources and capacity, and turning ambiguous operational challenges into practical solutions.
• Hands‑on experience with AI tools such as ChatGPT or Claude, with curiosity and strong instincts for applying emerging technology to creative workflows.
• Experience with project management platforms such as ClickUp, Workfront, Asana, or Monday.com, as well as digital asset management systems.
• Excellent communication, judgment, and emotional intelligence, with the ability to build trust, influence decisions, negotiate tradeoffs, and work effectively with creative teams, cross‑functional partners, senior leaders, and executives.

The salary range for this role is $112,500-$200,000. Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits, as seen below.

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Paid Time Off
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short-Term/Long-Term Disability Insurance

Plus other wellness benefits to include:

• Fertility
• Mental Health
• One Medical
• Fringe lifestyle benefits up to $250

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment.

LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.