Senior Court Operations Lead: Process, Policy & Mentoring

State of New Hampshire; Nashua (NH); On-site; USD 41,000 - 49,000; Full time

Job summary

The State of New Hampshire, Judicial Branch, 9th Circuit Court, in Nashua, NH, has a full-time vacancy for a Senior Court Operations Specialist. This senior role coordinates and oversees complex court operations, acts as a subject matter expert in case processing, and guides staff to ensure accuracy and efficiency.

You will manage daily scheduling, review filings, train clerical staff, and develop internal procedures.

Qualifications

• Graduation from high school or equivalent.
• Two years of customer service experience, or court clerical, legal, with demonstrated responsibility in case processing or court operations.

Responsibilities

• Oversee daily court operations, ensuring compliance with court rules, policies, and procedures.
• Process and review complex case filings, ensuring accuracy, completeness, and timeliness.
• Serve as a subject matter expert on case management systems, court procedures, and legal documentation.
• Provide guidance, training, and support to Court Operations Specialists and clerical staff.
• Assist in developing and implementing operational policies, procedures, and best practices.
• Monitor case flow and identify process improvement opportunities to enhance efficiency and service delivery.
• Prepare and analyze reports, statistical data, and operational metrics for management review.
• Coordinate courtroom scheduling, calendars, and case assignments.
• Serve as a liaison with judges, attorneys, law enforcement, and the public on procedural matters.
• Resolve escalated customer service issues and complex inquiries.
• Assist with special projects, system upgrades, and statewide initiatives.

Skills

Court operations

Time management

Communication

Data entry

Multi-tasking

Attention to detail

Education

High school diploma

Tools

Office software

Job description

The State of New Hampshire, Judicial Branch, 9th Circuit Court, in Nashua, NH, has a full-time vacancy for a Senior Court Operations Specialist. This senior role coordinates and oversees complex court operations, acts as a subject matter expert in case processing, and guides staff to ensure accuracy and efficiency.

You will manage daily scheduling, review filings, train clerical staff, and develop internal procedures.