Court Operations Lead: Process & Policy Expert

The State of New Hampshire; Nashua (NH); On-site; USD 41,000 - 49,000; Full time

Job summary

The State of New Hampshire, Judicial Branch, 9th Circuit Court, seeks a Senior Court Operations Specialist to coordinate and oversee complex court operations. This role serves as a subject matter expert in case processing, court procedures, and staff guidance to ensure efficient and accurate operation.

Responsibilities include reviewing complex filings, managing court calendars, and analyzing metrics. Travel between locations may occur; a background check is required for employment.

Qualifications

• High school diploma or equivalent
• Two (2) years of customer service experience, or court clerical, legal, with demonstrated responsibility in case processing or court operations or an equivalent combination of education and experience demonstrating the required knowledge, skills, and abilities.

Responsibilities

• Oversee and coordinate daily court operations, ensuring compliance with court rules, policies, and procedures
• Process and review complex case filings, ensuring accuracy, completeness, and timeliness
• Serve as a subject matter expert on case management systems, court procedures, and legal documentation
• Provide guidance, training, and support to Court Operations Specialists and clerical staff
• Assist in developing and implementing operational policies, procedures, and best practices
• Monitor case flow and identify process improvement opportunities to enhance efficiency and service delivery
• Prepare and analyze reports, statistical data, and operational metrics for management review
• Coordinate courtroom scheduling, calendars, and case assignments
• Serve as a liaison with judges, attorneys, law enforcement, and the public on procedural matters
• Resolve escalated customer service issues and complex inquiries
• Assist with special projects, system upgrades, and statewide initiatives

Education

High school diploma or equivalent

Job description

The State of New Hampshire, Judicial Branch, 9th Circuit Court, seeks a Senior Court Operations Specialist to coordinate and oversee complex court operations. This role serves as a subject matter expert in case processing, court procedures, and staff guidance to ensure efficient and accurate operation.

Responsibilities include reviewing complex filings, managing court calendars, and analyzing metrics. Travel between locations may occur; a background check is required for employment.