Counter Sales Associate

WCM White Cap Management LLC; Lake Havasu City (AZ); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with company match

Tuition reimbursement

Paid time off

Great Place to Work

Job summary

White Cap is hiring immediately for a Counter Sales Associate in Lake Havasu City, AZ. You will assist walk-in, phone, and will-call customers, process orders, quote prices, and provide product information to ensure customer satisfaction.

We offer comprehensive benefits and a growth-focused environment. The ideal candidate has strong customer service, ERP/order systems knowledge (Oracle or similar), and a knack for upselling to contractors.

Qualifications

• Proven ability to deliver exceptional customer service in a fast-paced environment.
• Experience with sales/order systems or ERP platforms (Oracle or similar).
• Demonstrated ability to identify customer needs and upsell solutions.
• Working knowledge of construction or contractor-focused product lines or ability to learn technical applications.
• Ability to manage multiple priorities with accuracy (order entry, follow-up, issue resolution).
• Strong communication skills and relationship-building.

Responsibilities

• Demonstrates exceptional customer service to walk-in, phone, and will call customers.
• Processes orders, quotes prices, enters orders into the system and provides order information to customers.
• Pulls orders as required.
• Communicates product features, benefits, and warranty policy information to customers.
• Demonstrates knowledge of products and their applications and provides technical advice and troubleshooting.
• Upsells by identifying related products and informing customers of promotions.
• Performs other duties as assigned.

Skills

Customer service

Sales upsell

Product knowledge

Order entry

Communication

Teamwork

Bilingual Spanish/English

Tools

Oracle

ERP systems

Job description

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment. White Cap is hiring immediately for a Counter Sales Associate! Do you want a part in helping to Build America? As the leading North American distributor for professional contractors, the White Cap family of brands supplies of our nation’s largest construction projects, including stadiums, roads, bridges, highways, residential housing and more. We are hiring immediately for a Counter Sales Associate!

Why a career with White Cap? Comprehensive wellness and financial benefits: White Cap offers excellent benefits, including Medical, Dental, Vision, 401(k) with company match, tuition reimbursement, and more! Relax and recharge: We offer a generous time off package, including paid maternity, parental leave, sick time, and vacation time. Stability: Since 2020, White Cap has doubled in size and continues to grow. Unlimited career potential: White Cap is a stable and growing company offering unlimited career potential. Love where you work: White Cap has been certified as a Great Place to Work. Inclusive culture: Work in a place that values and celebrates who you are.

A Counter Sales Associate at White Cap…

• Demonstrates exceptional customer service to our walk-in, phone, and will call customers.
• Processes orders, quotes prices, enters orders into the system and provides order information to customers.
• Pulls orders as required.
• Communicates product features, benefits, and warranty policy information to customers.
• Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers’ problems.)
• Upsells by identifying related products, add-on extensions, and informing customers of product promotions.
• Performs other duties as assigned.

Preferred Qualifications

• Proven ability to deliver exceptional customer service in a fast-paced, customer-facing environment.
• Experience with sales order systems or ERP platforms (Oracle or similar).
• Demonstrated ability to identify customer needs, recommend solutions, and support upselling or cross-selling opportunities.
• Working knowledge of construction, industrial, or contractor-focused product lines, or the ability to quickly learn technical product applications.
• Ability to manage multiple priorities with a high level of accuracy, including order entry, follow-up, and issue resolution.
• Strong communication skills, with the ability to build relationships and resolve customer concerns effectively.
• Team-oriented mindset with a proactive approach to problem-solving; bilingual (Spanish/English) preferred.

If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.

White Cap and its affiliates serve as a one-stop shop, providing concrete accessories and chemicals, tools and equipment, building materials and fasteners, erosion and waterproofing products, and safety products to professional contractors by meeting their distinct and customized supply needs in non-residential, infrastructure, and residential end markets. White Cap operates approximately 500 branches across North America with more than 11,000 employees supporting approximately 200,000 customers. For more information about White Cap, visit about.whitecap.com.