Senior Costpoint Project Accounting Specialist

Deltek, Inc.; United States; On-site; USD 59,000 - 104,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Paid vacation time and holidays

Well-living programs

Short-term and long-term disability

Life insurance

Tuition reimbursement

Job summary

Deltek, Inc. is seeking a Senior Costpoint Projects / Accounting Support Analyst to serve as a primary resource for Costpoint Project Accounting and Financial Management customers.

You will provide phone and chat support, diagnose issues, and resolve problems across project setup, billing, revenue recognition, labor, and accounting workflows. Successful analysts independently resolve a significant portion of cases within 0-2 days using structured troubleshooting, data corrections, and workflow

Qualifications

• 3+ years of Costpoint experience supporting Project Accounting or Financial Management.
• Experience in ERP support, implementation, consulting, or help desk environments.
• Strong understanding of project accounting and financial management business processes.
• Experience troubleshooting project setup, billing, labor, revenue, and accounting transactions.
• Analytical, methodical problem-solving skills with strong attention to detail.
• Ability to interpret Costpoint error messages, data relationships, and system behavior.
• Basic SQL skills, including reading SELECT statements and joins.
• Strong written and verbal communication skills.
• Ability to manage multiple active cases and competing priorities.
• US Citizenship is required.

Responsibilities

• Provide phone and chat support for Costpoint Project Accounting and Financial Management customers.
• Diagnose and resolve issues related to project setup, labor processing, billing, revenue recognition, accounts payable, accounts receivable, and general ledger functionality.
• Troubleshoot data, configuration, training, process, and system-related issues using a structured problem-solving methodology.
• Resolve issues through configuration guidance, workflow education, validated data corrections, and documented workarounds.
• Escalate confirmed software defects or highly complex scenarios to senior analysts with clear and detailed documentation.
• Review case attachments, error messages, logs, and knowledge base articles as part of root cause analysis.
• Maintain accurate case documentation, notes, and resolution details for knowledge sharing and handoff purposes.
• Translate technical issues into clear, business-friendly explanations for customers.
• Assist customers in understanding best-practice workflows and system functionality within Costpoint.
• Leverage AI-assisted tools to accelerate troubleshooting, identify patterns, draft communications, and support documentation.

Skills

Costpoint experience

ERP support

Analytical problem-solving

Strong communication

Multi-tasking

Tools

SQL

Job description

Deltek, Inc. is seeking a Senior Costpoint Projects / Accounting Support Analyst to serve as a primary resource for Costpoint Project Accounting and Financial Management customers.

You will provide phone and chat support, diagnose issues, and resolve problems across project setup, billing, revenue recognition, labor, and accounting workflows. Successful analysts independently resolve a significant portion of cases within 0-2 days using structured troubleshooting, data corrections, and workflow