Senior Costpoint Projects & Accounting Support Specialist

Deltek, Inc.; Herndon (VA); On-site; USD 59,000 - 104,000; Full time

Job summary

Deltek, Inc. in Herndon, VA seeks a Senior Costpoint Projects / Accounting Support Analyst to provide phone and chat support for Costpoint Project Accounting and Financial Management customers.

You will diagnose and resolve issues across project setup, labor, billing, revenue recognition, and the general ledger using a structured approach. Successful analysts typically resolve 30-40% of cases within 0-2 days through analysis, configuration guidance, data correction, and workflow education.

Qualifications

• 3+ years of Costpoint experience supporting Project Accounting, Billing, Financial Management, or related modules.
• Experience in ERP support, implementation, consulting, administration, or help desk environments.
• Strong understanding of project accounting and financial management business processes.
• Experience supporting troubleshooting involving project setup, billing, labor, revenue, and accounting transactions.
• Analytical, methodical problem-solving with attention to detail.
• Ability to interpret Costpoint error messages, data relationships, and system behavior.
• Basic SQL skills including reading SELECT statements and joins.
• Strong written and verbal communication skills.
• Ability to manage multiple active cases and competing priorities.
• US Citizenship is required for this position.

Responsibilities

• Provide phone and chat support for Costpoint Project Accounting and Financial Management customers.
• Diagnose and resolve issues related to project setup, labor processing, billing, revenue recognition, and general ledger.
• Troubleshoot data, configuration, training, process, and system-related issues using a structured problem-solving methodology.
• Resolve issues through configuration guidance, workflow education, data corrections, and documented workarounds.
• Escalate confirmed software defects or highly complex scenarios to senior analysts with clear and detailed documentation.
• Review case attachments, error messages, logs, and knowledge base articles for root cause analysis.
• Maintain accurate case documentation, notes, and resolution details for knowledge sharing.
• Translate technical issues into clear, business-friendly explanations for customers.
• Assist customers in understanding best-practice workflows and system functionality within Costpoint.
• Leverage AI-assisted tools to accelerate troubleshooting, identify patterns, and draft communications.

Skills

Costpoint expertise

SQL basics

Communication skills

Analytical problem-solving

US Citizenship

Tools

AI-assisted tools

Job description

Deltek, Inc. in Herndon, VA seeks a Senior Costpoint Projects / Accounting Support Analyst to provide phone and chat support for Costpoint Project Accounting and Financial Management customers.

You will diagnose and resolve issues across project setup, labor, billing, revenue recognition, and the general ledger using a structured approach. Successful analysts typically resolve 30-40% of cases within 0-2 days through analysis, configuration guidance, data correction, and workflow education.