Senior Core Banking Support Analyst | Fiserv Premier Expert

Insight Global; Newark (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Insight Global is seeking a senior-level Application Support Analyst to join our banking-focused team in Newark, OH. The ideal candidate will bring 5+ years of production support experience, strong L3 troubleshooting skills, and a proven ability to work directly with end users and vendors to diagnose and resolve complex issues.

You will support core banking platforms, prioritize incidents, coordinate releases, and operate in a collaborative Agile environment to ensure stability and business

Qualifications

• 5+ years of production support experience in banking/financial services.
• Strong Level 3 troubleshooting to diagnose complex application issues.
• Experience supporting a core banking platform.
• Fiserv Premier preferred; other core banking systems are transferable.
• Solid understanding of banking operations and how tech supports business processes.
• Hands-on ticket management, incident resolution, and direct end-user communication.
• Vendor management experience with third-party applications such as Fiserv.
• Experience supporting releases, application changes and system configuration.
• Comfortable working in a loose Agile environment with releases and sprints.

Skills

Level 3 troubleshooting

Production support

Core banking platforms

Fiserv Premier

Vendor management

Incident management

End-user communication

Releases and changes

Agile / sprints

Job description

Insight Global is seeking a senior-level Application Support Analyst to join our banking-focused team in Newark, OH. The ideal candidate will bring 5+ years of production support experience, strong L3 troubleshooting skills, and a proven ability to work directly with end users and vendors to diagnose and resolve complex issues.

You will support core banking platforms, prioritize incidents, coordinate releases, and operate in a collaborative Agile environment to ensure stability and business