Hybrid Senior Analyst - Product & Tech Support (Banking)

FIS; Jacksonville (FL); Hybrid; USD 65,000 - 90,000; Full time

Job summary

FIS is seeking an experienced banking support specialist in a hybrid role. You will leverage extensive banking knowledge to assist customers, process transactions, and ensure operational controls and compliance. The role emphasizes client-focused service and strong problem-solving skills.

The candidate should have 5+ years in banking, be self-motivated, and able to work independently while communicating clearly with clients and internal teams. Horizon core banking familiarity is a plus.

Qualifications

• 5+ years of banking or financial services experience.
• Ability to work independently and be a self-starter.
• Excellent written and verbal communication skills.
• Strong problem-solving and analytical abilities.
• Client-focused with strong relationship-building skills.
• Experience with the Horizon core banking system preferred.

Responsibilities

• Handle customer inquiries and resolve support issues in a banking context.
• Teller processing and financial transactions.
• Apply operational controls and ensure compliance.
• Balance cash and reconcile transactions.
• Provide expert, in-depth product support to customers.
• Recreate client issues in test environments to guide solutions.
• Ask probing questions to anticipate client needs and next steps.
• Troubleshoot software issues and propose corrective actions.
• Document customer information and recurring issues for quality programs.

Skills

Independent worker / self-starter

Excellent communication

Problem solving

Analytical thinking

Client-focused

Relationship building

Education

Bachelor of Commerce/Business

Tools

HORIZON core banking

Job description

FIS is seeking an experienced banking support specialist in a hybrid role. You will leverage extensive banking knowledge to assist customers, process transactions, and ensure operational controls and compliance. The role emphasizes client-focused service and strong problem-solving skills.

The candidate should have 5+ years in banking, be self-motivated, and able to work independently while communicating clearly with clients and internal teams. Horizon core banking familiarity is a plus.