Senior Coordinator, International Students & Scholars Office

Boston University; Boston (MA); On-site; USD 33,000 - 35,000; Full time

Job summary

Boston University seeks an administrative specialist to support a diverse international population. You will evaluate client needs, advise on immigration procedures and perform prelim processing. Responsibilities include reception, scheduling, data entry and document issuance to streamline ISSO workflows.

You will assist with admission paperwork, maintain files and support the administrative team. Strong communication and intercultural sensitivity are essential for success in a busy, global

Qualifications

• Two years of college or equivalent;Bachelor's preferred.
• Proficient with Microsoft Office and related software.
• Strong written and oral communication; intercultural sensitivity valued.
• 1-3 years of experience in international education or related field.

Responsibilities

• Provide administrative assistance to a diverse international student, scholar and employee population.
• Evaluate client needs and refer to appropriate ISSO staff.
• Advise on basic immigration and university procedures; perform preliminary processing.
• Front line reception duties: scheduling, answering line, triaging inquiries.
• Process admission paperwork review, data entry and document issuance.
• Support administrative team members as needed.

Skills

Organizational skills

Communication

Intercultural sensitivity

Problem solving

Education

Two years college or equivalent

Tools

Microsoft Office

Job description

Category: Charles River Campus --> Professional

Job Location: Boston, MA, United States

Tracking Code: 26500050301030

Posted Date: 11/4/2026

Salary Grade: Grade 00

Expected Hiring Range Minimum: $24.14

Expected Hiring Range Maximum: $25.53

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, training and internal pay comparison. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Type: Full-Time/Regular

Job Description: Provide administrative assistance to a diverse international student, scholar and employee population of nearly 12,000. Evaluate client's needs and refer them to most appropriate ISSO staff member. Advise clients on basic immigration and university procedures and perform some preliminary immigration processing. Perform front line reception duties including scheduling appointments, answering the main telephone line and triaging walk-in inquiries. Process international admission paperwork review, data entry and document issuance. Provide administrative assistance to administrative team members.

Essential Functions

• Prepare and process various immigration and university documents such as on-campus work permission, certificates of attendance, travel signatures, and immigration documents.
• Evaluate initial client inquiries and advise international students, scholars and employees on immigration and university policies and procedures.
• Perform daily administrative functions such as sorting, opening and responding to all types of office correspondence, word processing and scheduling meetings and appointments.
• Complete data entry for admission processing, semester verification and new student check-in.
• Process international admission paperwork review, data entry and document issuance.
• Perform front line reception duties including scheduling appointments, answer telephone and walk-in inquiries from a diverse, international student, scholar and employee population.

Required Skills

• Two years of college or equivalent, bachelor's degree preferred.
• Familiarity with computer hardware and software including Microsoft Office and similar application software.
• Foreign language ability and proven intercultural sensitivity preferred Strong organizational, administrative and problem solving skills Exemplary written and oral communication skills.
• 1-3 years of professional experience in international education or closely related field.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

In accordance with the Local 2324 collective bargaining agreement, this job will be open to internal applicants only for the first week of posting.