Global Student & Scholar Services Coordinator

Uniglobalcareers; Philadelphia (Philadelphia County); On-site; USD 52,000 - 75,000; Full time

Job summary

Drexel University in Philadelphia is hiring an International Student & Scholar Coordinator to support International Students and Scholars Services (ISSS) in a full-time, in-person role. The coordinator oversees clerical duties and provides Tier-1 immigration support, handling I-20s/DS-2019s, intake and case tracking, and coordination with staff and student workers.

The role blends administrative coordination with customer service, records management, and immigration document processing to ensure

Qualifications

• High school diploma or GED.
• Minimum of 3 years of administrative or clerical experience.
• Strong organizational and communication skills.
• Ability to maintain confidentiality.
• U.S. citizenship or lawful permanent resident status required to serve as DSO/ARO.
• University student-services experience preferred.

Responsibilities

• Oversee front-desk and clerical operations for isss.
• Greet visitors and assist international students and scholars.
• Answer phone calls and respond to emails.
• Manage pick-up and shipping of sensitive immigration materials.
• Maintain filing systems and records.
• Support issuing I-20s and DS-2019s using SEVIS and Ellucian ISSM.
• Respond to basic immigration requests and inquiries.
• Issue letters and related documentation.
• Provide administrative support to the Executive Director and professional staff.
• Manage intake and case tracking processes.
• Support orientations and programs for international students and scholars.
• Maintain office supplies and office equipment.
• Supervise student workers.
• Assist with improving isss operations and service delivery.

Skills

Administrative support

Customer service

Records management

Data entry

Confidentiality

Communication

Education

High School Diploma

Tools

SEVIS

Ellucian ISSM

Job description

United States — International Student Market

1.2M inbound students (2025) +3%

1. India 363K

2. China 266K

3. South Korea 42K

4. Canada 30K

5. Vietnam 26K

9 international branch campuses in United States

OVERVIEW Drexel University is hiring an International Student & Scholar Coordinator to support International Students and Scholars Services (isss) in a full-time, in-person role in Philadelphia, Pennsylvania. Reporting to the Associate Director for Operations & Outreach, the coordinator oversees clerical and front-desk operations while providing Tier-1 immigration support for international students and scholars. The position combines administrative coordination, customer service, records management, and immigration document processing. The role also supports operational efficiency across isss through communication, intake management, issuing documents, and coordination with staff and student workers.

Key responsibilities

• Oversee front-desk and clerical operations for isss
• Greet visitors and assist international students and scholars
• Answer phone calls and respond to emails
• Manage pick-up and shipping of sensitive immigration materials
• Maintain filing systems and records
• Support issuing I-20s and DS-2019s using SEVIS and Ellucian ISSM
• Respond to basic immigration requests and inquiries
• Issue letters and related documentation
• Provide administrative support to the Executive Director and professional staff
• Manage intake and case tracking processes
• Support orientations and programs for international students and scholars
• Maintain office supplies and office equipment
• Supervise student workers
• Assist with improving isss operations and service delivery

Requirements

• High school diploma or GED
• Minimum of 3 years of administrative or clerical experience, or equivalent combination of education and experience
• Strong organizational and communication skills
• Ability to maintain confidentiality
• U.S. citizenship or lawful permanent resident status required to serve as DSO/ARO
• University student-services experience preferred WHY THIS ROLE MATTERS This position supports essential services that help international students and scholars navigate immigration processes and university systems successfully. Effective coordination, accurate issuing of immigration documents, and responsive service contribute to institutional compliance and a positive student experience.

Bonus: Application advice

Highlight administrative and clerical experience that involved customer-facing

Key responsibilities

• Include examples of handling confidential records or sensitive documentation
• Emphasize any experience supporting international students or higher education operations
• Demonstrate familiarity with immigration-related processes, databases, or case tracking systems if applicable
• Showcase communication and organizational experience in fast-paced office settings
• Mention supervisory or training experience with student employees or support staff

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