Admininistrative Assistant

University of North Carolina; Charlotte (NC); On-site; USD 40,000 - 44,000; Full time

Job summary

University of North Carolina Charlotte is seeking an Administrative Assistant for the International Student and Scholar Office (ISSO). The role will serve as the frontline contact for UNC Charlotte’s international population, maintaining the front desk, directing walk-ins, managing phone and email, and supervising student employees.

The position reports to the ISSO Associate Director and requires strong customer service, English communication, and proficiency with Banner, Sunapsis, and SEVIS;

Qualifications

• Must be customer service‑oriented. Excellent oral and written communication skills.
• Computer literacy: Microsoft Office, email management, spreadsheets, and databases.
• Experience with database programs and university management software (Banner), and website development and maintenance.
• Experience living abroad.

Responsibilities

• Manage front desk operations and assist in the daily operations of the International Student and Scholar Office.
• Perform basic reception and customer service functions to include directing walk‑ins, answering the phone, managing office email accounts, and overseeing information distribution.
• Review and process newly admitted students’ financial documents in Softdocs and upload issued initial I‑20s to Sunapsis.
• Assist in organizing and maintaining students’ files and records using physical and electronic materials (Banner, the ISSO Portal, Sunapsis, and SEVIS ).
• Process P‑Card reconciliations and travel forms through Concur, perform basic reporting, budgeting, information management, and process deposits to the Cashier’s Office on behalf of the ISSO .

Skills

Customer service

Communication skills

Microsoft Office

Data entry

Record-keeping

Education

High school diploma or equivalent

Tools

Softdocs

Sunapsis

Banner

Concur

Job description

Please see Special Instructions for more details.

• The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
• The Search Committee will not contact references without first verifying permission with the finalist. Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. Do not write “see resume” on your application when completing the job duties section.

Hours per week 40

Months per year

Months per year 12

Position Number

Position Number 001339

NC Salary Grade Equivalency

NC Salary Grade Equivalency NC03

Classification Title

Classification Title Administrative Support Associate - Advanced

Working Title

Working Title Admininistrative Assistant

Salary Range

Salary Range $39,614 - $43,500

Anticipated Hiring Range

Anticipated Hiring Range $39,614 - $43,500

FLSA Status

FLSA Status Non Exempt

Division

Division Academic Affairs

Department

Department International Programs (Adm)

Work Unit

Work Schedule

8:00 am – 5:00 pm; Monday – Friday with occasional evening and weekend hours required, as necessary.

Primary Purpose of Position

The International Student and Scholar Office ( ISSO ) Administrative Assistant serves as the frontline point of contact for UNC Charlotte’s international student and scholar population. The Administrative Assistant maintains the front desk operation, which includes welcoming and directing walk-in traffic, managing office communication (phone, e‑mail, website), and supervising student employees. The Administrative Assistant reports to the Associate Director of the International Student and Scholar Office ( ISSO ).

Required Minimum Qualifications:

• Graduation from high school or an equivalent combination of education and experience.
• Note: Some state job postings state that you can qualify by an ‘equivalent combination of education and experience.’ If that language appears above, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.

General Scope of Position:

The International Student and Scholar Office ( ISSO ) Administrative Assistant serves as the frontline point of contact for UNC Charlotte’s international student and scholar population. The Administrative Assistant maintains the front desk operation, which includes welcoming and directing walk-in traffic, managing office communication (phone, e‑mail, website), and supervising student employees. The Administrative Assistant reports to the Associate Director of the International Student and Scholar Office ( ISSO ).

Essential Duties and Responsibilities:

The general duties are listed below; however, items may be added, deleted, and reassigned based on management discretion and office needs.

The successful candidate will:

• Manage front desk operations and assist in the daily operations of the International Student and Scholar Office
• Perform basic reception and customer service functions to include directing walk‑ins, answering the phone, managing office email accounts, and overseeing information distribution.
• Review and process newly admitted students’ financial documents in Softdocs and upload issued initial I‑20s to Sunapsis.
• Assist in organizing and maintaining students’ files and records using physical and electronic materials (Banner, the ISSO Portal, Sunapsis, and SEVIS ).
• Process P‑Card reconciliations and travel forms through Concur, perform basic reporting, budgeting, information management, and process deposits to the Cashier’s Office on behalf of the ISSO .

Other Work Responsibilities

Departmental Preferred Experience, Skills, Training/Education

• Experience with administrative and clerical tasks, including record‑keeping and data entry.
• Must be customer service‑oriented. Excellent oral and written communication skills
• Computer literacy and proficiency, including Microsoft Office, email management, spreadsheets, and databases.
• Experience with database programs and management, university management software (Banner), and website development and maintenance.
• Experience living abroad.

Necessary Licenses or Certifications

Work Location

Work Location CHHS Building

Posting date

Posting date 11/13/2026

Closing date

Closing date 11/29/2026

Proposed Hire Date

Proposed Hire Date 12/14/2026

Special Notes to Applicants

• The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
• The Search Committee will not contact references without first verifying permission with the finalist. Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. Do not write “see resume” on your application when completing the job duties section.

9201 University City BlvdCharlotte, NC 28223