Senior Conversational AI Experience Designer

Amazon Inc.

Denver (CO)

On-site

USD 138,000 - 186,000

Full time

10 days ago

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Amazon.com Services LLC is hiring a Senior Conversational AI Experience Designer in Denver to define voice, tone, and language guidelines for Alexa+ conversations. You will write prompts, annotate data for model training, and lead cross-functional efforts with UX, data science, and engineering to deliver scalable conversational experiences.

The role emphasizes ownership, clear communication of design strategies, and strong fundamentals in conversation design.

Qualifications

Bachelor's degree or above in Computer Science, Human-Centered Interaction, Design, Statistics, Psychology or related fields.
7+ years of professional work experience as a voice/conversation designer or similar UX-related role.
Strong ability to define voice, tone, and language guidelines for large-scale conversational experiences.

Responsibilities

Create world-class, user-centered conversation design definitions and specifications with consideration of market research, business requirements, customer feedback, and usability findings.
Translate business requirements into use cases and high-level customer experience requirements.
Design the architecture and interaction flow of conversation experiences, including multi-turn dialogues, context carryover, error recovery, escalation paths, and graceful fallback strategies.
Write and iterate on system prompts, persona definitions, and starter prompts that guide Alexa+ behavior, tone, and response style across conversational surfaces.
Develop and maintain conceptual diagrams, prototypes, and ready-to-implement design specifications or documentation.
Develop quality guidelines, evaluation rubrics, and annotate dialog interactions for model training; participate in calibration sessions to ensure consistency.
Work with product, data science, and engineering teams to assess and optimize new and existing features.
Present high level strategy, patterns, and design work to the user experience team, product team, leadership, and external partners for review and feedback.
Collaborate with other design team members on frameworks, processes, design systems, and best practices.
Demonstrate leadership in driving design processes into the organization that help refine strategy.
Identify and mitigate conversational risks including bias, toxicity, hallucination, and off-topic responses; contribute to guardrail design and topic allow-listing strategies.