Senior Conversational AI Architect for Alexa+

Amazon; Austin (TX); On-site; USD 138,000 - 186,000; Full time

Job summary

Amazon's Alexa+ Devices & Services Design Group is seeking a Senior Conversational AI Experience Designer to shape conversations that power Alexa+ and define tone, language guidelines, prompts, and data annotation. You will partner with UX, research, product, science, and engineering to implement scalable design deliverables that elevate customer interactions.

Ideal candidates have 7+ years in voice/conversation design, a relevant degree, and a portfolio.

Qualifications

• Portfolio demonstrating voice/conversation design work.
• 7+ years of professional experience in voice or UX-related design.
• Strong understanding of language, tone, and user experience.

Responsibilities

• Create world-class, user-centered conversation design definitions and specifications with consideration of market research, business requirements, customer feedback, and usability findings
• Translate business requirements into use cases and high-level customer experience requirements
• Design the architecture and interaction flow of conversation experiences, including multi-turn dialogues, context carryover, error recovery, escalation paths, and graceful fallback strategies
• Write and iterate on system prompts, persona definitions, and starter prompts that guide Alexa+ behavior, tone, and response style across conversational surfaces
• Develop and maintain conceptual diagrams, prototypes, and ready-to-implement design specifications or documentation
• Develop quality guidelines, evaluation rubrics, and annotate dialog interactions for model training; participate in calibration sessions to ensure consistency
• Work with product, data science, and engineering teams to assess and optimize new and existing features
• Present high level strategy, patterns, and design work to the user experience team, product team, leadership, and external partners for review and feedback
• Collaborate with other design team members on frameworks, processes, design systems, and best practices
• Demonstrate leadership in driving design processes into the organization that help refine strategy
• Identify and mitigate conversational risks including bias, toxicity, hallucination, and off-topic responses; contribute to guardrail design and topic allow-listing strategies

Skills

Voice/Conversation design

Cross-functional collaboration

Documentation/writing prompts

Prototype/interaction design

Education

Bachelor's degree in Computer Science, HCI, Design, Stats, Psychology or related fields

Job description

Amazon's Alexa+ Devices & Services Design Group is seeking a Senior Conversational AI Experience Designer to shape conversations that power Alexa+ and define tone, language guidelines, prompts, and data annotation. You will partner with UX, research, product, science, and engineering to implement scalable design deliverables that elevate customer interactions.

Ideal candidates have 7+ years in voice/conversation design, a relevant degree, and a portfolio.