UX Designer III (Conversational AI / NLP Specialist)

Spectraforce Technologies; Menlo Park (CA); Remote; USD 120,000 - 170,000; Full time

Job summary

Meta is seeking a UX Designer III with deep experience in Conversational AI and NLP to lead and deliver internal AI products for Global People Operations. The role requires acting as the liaison between business and engineering teams, shaping AI-driven experiences, and contributing to the design of scalable self-service systems.

You will collaborate with engineers and researchers, translate requirements into technical specs, and help define the technical direction for conversational assistants

Qualifications

• 5+ years of experience solving problems with Conversational AI in an academic or professional setting.
• Track record applying strategy, user-centered approaches and insights to work.
• Ability to collaborate with design, product, data and tech partners in an agile environment.

Responsibilities

• Lead a workforce optimization project using AI/ML techniques.
• Act as the go-between for engineering and business teams.
• Take over pod lead duties of the full-time employee on leave.
• May move into a front-facing role working directly with employees.

Skills

AI/NLP experience

Bridge between business and eng

AI architecture

Education

Master's degree in a technical field

Tools

Salesforce

Job description

Title: UX Designer III (Conversational AI / NLP Specialist)

Location: Remote

Duration: 8+ Months

Must-Have Skills:

• Hands-on experience with AI solutions (conversational AI / NLP)
• Can act as the link between business and engineering teams
• Comfortable with AI architecture and evaluation

Nice-to-Have Skills:

• Salesforce experience
• Experience with workforce optimization projects
• Experience leading a pod or project

Degrees/Certifications:

• No degree required; 5+ years of hands-on conversational AI/NLP experience is expected. A Master's in a technical field is a plus.

Key Projects/Day-to-Day Responsibilities

• Lead a workforce optimization project that uses
• Salesforce Act as the go-between for engineering and business teams
• Take over the pod lead duties of the FTE on leave
• May later move into a front-facing role working directly with employees

Description:

• This role is for a Conversational AI & NLP specialist, an autonomous, driven individual contributor that will support delivering internal AI products and services for Global People Operations functions. We're looking for an expert with:
• Domain knowledge of conversational AI, especially as it pertains to compassionate customer support, workflow integration opportunities, and scalable self-service. Outstanding skills in statistical analysis, machine learning methods and text representation techniques.
• Experience collaborating across business stakeholders and engineering partners to scope, design, test, and deliver world-class AI solutions.

Responsibilities:

• Research and share industry best practices and cutting edge approaches to elevating conversational AI beyond traditional "HR" practices Use NLP techniques to transform natural language data that feeds classification algorithms Collaborate with engineers and applied research scientists to deliver efficient algorithms and robust systems that scale to support global Meta employees Understand how data from API calls, databases, and other technologies fit into design, and collaborate with developers on implementing solutions Develop the technical direction for conversational assistants for Meta's People teams, making connection with other areas of the company to develop standards Translate high-level business requirements into detailed system-level and functional requirements for technical implementation Create and refine thorough, accurate flow diagrams and other related documentation to communicate the behavior of a complete conversational system Contribute to requirements gathering, user stories, estimates, and roadmapping When needed, design and lead different types of testing (A/B, focus groups, usability testing, QA), synthesize results, and iterate based on results to ensure customer-centric and highly usable products Educate colleagues and stakeholders so the entire team understands key tenets of conversation designs Contribute to the development of proof of concepts and/or pilots while working with XFN partners

Minimum Qualifications

• 5+ years of experience solving problems with Conversational AI in an academic or professional setting
• A track record of applying strategy, user-centered approaches and insights to your work
• An ability to create and evolve concepts in a collaborative environment through team and stakeholder reviews; can bring new ideas to the table
• A knowledge of design principles, standards and UX best practices
• Think beyond individual design and project requirements to see the bigger picture - how your work ties into the larger ecosystem and platform strategy.
• Collaborate and build rapport with design, product, data and tech partners in an agile environment

Preferred Qualifications

• Master's Degree in Computer Science, Computational Linguistics, Engineering, Informatics, or equivalent experience
• Experience delivering detailed copy decks, including edge cases, versioning and metadata

Types of Interviews:

2-3 people loop