Senior Conversational AI Lead - Sales & Performance

Rivian; Sacramento (CA); Presencial; USD 154.000 - 193.000; Jornada completa

Descripción de la vacante

Rivian is refining its operating model for enterprise AI agents that engage customers intelligently at every milestone—from first inquiry through purchase and ownership. This role serves as the platform owner and architect for conversational AI, defining, testing, evaluating, and optimizing agent behaviors to drive measurable sales outcomes.

Across the customer org, setting org-wide strategy and standards across multiple teams/platforms with broad authority and being recognized as the functional

Formación

• 7+ years of technical sales/revenue operations experience, or software engineering, or AI operations.
• Proficiency in TypeScript or JavaScript (Node.js) and hands-on experience evaluating LLMs.
• Able to translate business goals (lead qualification, response time reduction, conversion) into deterministic agent code.
• Strong executive presence; able to present and distill complex concepts for a C-suite audience.

Responsabilidades

• Define conversation logic, decision policies, and guardrails for AI agents across customer scenarios and journeys.
• Map customer journeys through the agent and optimize lead quality, conversion, and customer experience.
• Define metrics for agent performance and build dashboards to surface results.
• Run A/B tests and measure impact on conversation quality and sales outcomes.
• Translate agent limitations into product requirements and prioritized roadmaps.

Conocimientos

TypeScript/JavaScript (Node.js)

LLM evaluation

REST APIs

Sales funnels

Executive presence

Prompting and tool calling

Conversational writing

Product strategy

Herramientas

LangChain

CrewAI

Salesforce

HubSpot

Gong

Outreach

Chili Piper

Descripción del empleo

Rivian is refining its operating model for enterprise AI agents that engage customers intelligently at every milestone—from first inquiry through purchase and ownership. This role serves as the platform owner and architect for conversational AI, defining, testing, evaluating, and optimizing agent behaviors to drive measurable sales outcomes.

Across the customer org, setting org-wide strategy and standards across multiple teams/platforms with broad authority and being recognized as the functional