Senior Conversation Designer

Slang AI; New York (NY); On-site; USD 110,000 - 160,000; Full time

Job summary

Slang AI in New York City seeks a Senior Conversation Designer to help build and iterate our generative AI voice system. You will craft natural, helpful conversational experiences across voice and chat, analyze transcripts and metrics, and collaborate with engineers to define prompts, guardrails, and voice personality.

You’ll report to the Head of Product and work with design, product, and operations to align conversations with broader strategy. Occasional travel for company offsites is expected.

Job description

About Slang AI

Slang AI is redefining customer engagement through conversational AI, making every interaction seamless and efficient. Our mission is to transform the restaurant industry by providing the ultimate voice AI solution for consistently outstanding customer experiences.

At Slang AI, we believe how we build matters just as much as what we build. We foster a culture rooted in hospitality, ownership, and clarity, where every Slangsta feels valued, supported, and connected to the broader impact of our work in the AI-powered future of restaurants.

What Your Experience Will Be

We're seeking an experienced Senior Conversation Designer to join our team building and iterating on our generative AI voice system. This role requires both a designer and builder mindset to advance our product, and you'll have the opportunity to craft exceptional conversational experiences that feel natural, intuitive, and helpful to our users, across both voice and chat.

Day to day, you're digging into conversation transcripts and metrics to find where real users are hitting friction, evaluating how models perform in production, and partnering closely with engineers to define prompts and guardrails for genAI. You're as comfortable creating a consistent voice, tone, and personality as you are debugging a fallback path or pushing prompt changes into Github.

You’ll report to our Head of Product, and partner with the Lead Conversation Designer to apply and contribute to design standards and processes. Beyond design, you’ll collaborate with product, engineering, and operations to align conversation design with broader product strategy. You’ll also drive research and testing across a range of methodologies - user research, usability testing, A/B testing, QA, and regression testing - to keep improving the experience. The role is based in our NYC HQ, with occasional travel for company offsites.

(Note: Conversation Design is called different things at different companies; even if your past titles don't match, we're looking for someone who can design AI and its underlying logic and training.)

Why You Belong Here And How You