Senior Convention Services Lead: Elevate Events & Revenue

Crowne Plaza Springfield - Convention CTR; Springfield (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Employee assistance program

Room Discounts

Employee Food and Beverage Discounts

Job summary

A leading hotel in Springfield is seeking an experienced event coordinator to manage details for group and convention bookings. The role involves planning, upselling, and ensuring quality service throughout all event phases. Candidates should have 2+ years of experience in hotel catering and strong communication and organizational skills. Benefits include health insurance, 401(k), and paid time off. This position offers an opportunity to enhance customer satisfaction and build long-term relationships.

Qualifications

• 2 or more years of hotel catering and rooms experience in the hospitality industry.
• Proven track record of a consistent ability to provide quality service.
• Previous leadership experience preferred.

Responsibilities

• Plan, upsell and detail the program with the client including verification and modification of space requirements.
• Monitor Convention Groups Room Requirements to ensure commitments made.
• Manage function details and activities to ensure program requirements are satisfied.

Skills

Strong verbal and written English communication skills

Strong problem-solving skills

Strong organizational skills

Customer and associate relations skills

Computer literate in MS Word, Excel, and PowerPoint

Presentation and platform skills

Tools

Delphi

Job description

A leading hotel in Springfield is seeking an experienced event coordinator to manage details for group and convention bookings. The role involves planning, upselling, and ensuring quality service throughout all event phases. Candidates should have 2+ years of experience in hotel catering and strong communication and organizational skills. Benefits include health insurance, 401(k), and paid time off. This position offers an opportunity to enhance customer satisfaction and build long-term relationships.