Senior Contract Services Manager - Airport Operations

Massachusetts Port Authority; Boston (MA); On-site; USD 135,000 - 150,000; Full time

Benefits offered by this job

Work/life balance

Supportive and inclusive culture

Opportunities for growth

Safe, healthy, and secure work环境

Supporting the people and businesses.

Achieving results and positive impact

Being good neighbors in the community

Protecting the environment

Job summary

Massachusetts Port Authority (Massport) is a dynamic organization connecting people and businesses to the global community by air, land, and sea. The role of Manager, Contract Services leads complex contracted services for BOS operations, ensuring safety, reliability, and service excellence in a 24/7 environment.

The position requires a Bachelor's degree (Management or Engineering) or equivalent experience, with 5–7 years of managing contracted services and knowledge of regulatory environmental

Qualifications

• Bachelor degree in Management or Engineering or equivalent professional work experience.
• 5 - 7 years managing contracted services within a large physical plant, Airport Environment, or similar field.
• Working knowledge of State and federal environmental regulations.
• Working knowledge of word processing, database and spreadsheet programs.

Responsibilities

• Provide strategic oversight of complex, multi-million-dollar contracted services that support critical airport operations, ensuring vendor partnerships, service delivery, financial stewardship, and operational requirements are aligned with Massport’s goals and standards.
• Build and maintain strong relationships with contractors, union personnel, tenants, regulatory agencies, and internal stakeholders, fostering collaboration, accountability, and seamless coordination across a dynamic 24/7 operating environment.
• Drive operational excellence through the effective use of technology, asset management strategies, and data-driven decision making, continuously enhancing facility performance, system reliability, infrastructure resilience, and long-term operational efficiency.
• Lead critical operational readiness efforts, including environmental response, emergency communications, and weather-related operations, while exercising sound judgment, managing competing priorities, and ensuring the safe, reliable, and uninterrupted operation of airport facilities and services.

Skills

Vendor management

Contract management

Stakeholder collaboration

Data-driven decision making

Safety and regulatory compliance

Education

Bachelor's degree in Management or Engineering or equivalent

Tools

Word processing

Database

Spreadsheet applications

Job description

Massachusetts Port Authority (Massport) is a dynamic organization connecting people and businesses to the global community by air, land, and sea. The role of Manager, Contract Services leads complex contracted services for BOS operations, ensuring safety, reliability, and service excellence in a 24/7 environment.

The position requires a Bachelor's degree (Management or Engineering) or equivalent experience, with 5–7 years of managing contracted services and knowledge of regulatory environmental