Manager Contract Services

Massachusetts Port Authority; Boston (MA); On-site; USD 135,000 - 150,000; Full time

Benefits offered by this job

Work/life balance

Supportive and inclusive culture

Opportunities for growth

Safe, healthy, and secure work环境

Supporting the people and businesses.

Achieving results and positive impact

Being good neighbors in the community

Protecting the environment

Job summary

Massachusetts Port Authority (Massport) is a dynamic organization connecting people and businesses to the global community by air, land, and sea. The role of Manager, Contract Services leads complex contracted services for BOS operations, ensuring safety, reliability, and service excellence in a 24/7 environment.

The position requires a Bachelor's degree (Management or Engineering) or equivalent experience, with 5–7 years of managing contracted services and knowledge of regulatory environmental

Qualifications

• Bachelor degree in Management or Engineering or equivalent professional work experience.
• 5 - 7 years managing contracted services within a large physical plant, Airport Environment, or similar field.
• Working knowledge of State and federal environmental regulations.
• Working knowledge of word processing, database and spreadsheet programs.

Responsibilities

• Provide strategic oversight of complex, multi-million-dollar contracted services that support critical airport operations, ensuring vendor partnerships, service delivery, financial stewardship, and operational requirements are aligned with Massport’s goals and standards.
• Build and maintain strong relationships with contractors, union personnel, tenants, regulatory agencies, and internal stakeholders, fostering collaboration, accountability, and seamless coordination across a dynamic 24/7 operating environment.
• Drive operational excellence through the effective use of technology, asset management strategies, and data-driven decision making, continuously enhancing facility performance, system reliability, infrastructure resilience, and long-term operational efficiency.
• Lead critical operational readiness efforts, including environmental response, emergency communications, and weather-related operations, while exercising sound judgment, managing competing priorities, and ensuring the safe, reliable, and uninterrupted operation of airport facilities and services.

Skills

Vendor management

Contract management

Stakeholder collaboration

Data-driven decision making

Safety and regulatory compliance

Education

Bachelor's degree in Management or Engineering or equivalent

Tools

Word processing

Database

Spreadsheet applications

Job description

The Massachusetts Port Authority is Going Above and Beyond™ for your career. We are a dynamic organization that connects people and businesses to the global community by air, land, and sea. Our employees are essential in moving planes, cargo, and cruise ships safely, efficiently, and sustainably. We are an economic engine, managing real estate assets where people live, work, and play. Together, the properties we own and operate generate $20 billion for the region’s economy.

Massport’s Boston Logan International Airport (BOS) serves as a vibrant gateway to New England and beyond, seamlessly connecting global travelers and ensuring the satisfaction of millions. Driven by a steadfast commitment to safety and security, environmental stewardship, convenience, and exceptional customer service, we take pride in fostering meaningful connections between people, cultures, and opportunities. Through innovative collaboration, embracing sustainability, and serving as an economic catalyst for our communities, we cultivate a thriving and welcoming hub that fuels the growth and prosperity of our region.

ABOUT YOU

As a Manager, Contract Services, you are a collaborative and adaptable leader who thrives in a complex, fast-paced operational environment where safety, reliability, and service excellence are critical. You bring strong business acumen, technical aptitude, and sound judgment, enabling you to build trusted partnerships, navigate competing priorities, and make effective decisions under pressure. With a proactive, solutions-oriented mindset, you leverage data, technology, and innovation to drive continuous improvement, enhance operational performance, and support critical infrastructure. You excel at leading diverse teams, fostering accountability and collaboration, managing change, and delivering results that support organizational goals and exceptional customer service.

What you will do:

• Provide strategic oversight of complex, multi-million-dollar contracted services that support critical airport operations, ensuring vendor partnerships, service delivery, financial stewardship, and operational requirements are aligned with Massport’s goals and standards.
• Build and maintain strong relationships with contractors, union personnel, tenants, regulatory agencies, and internal stakeholders, fostering collaboration, accountability, and seamless coordination across a dynamic 24/7 operating environment.
• Drive operational excellence through the effective use of technology, asset management strategies, and data-driven decision making, continuously enhancing facility performance, system reliability, infrastructure resilience, and long-term operational efficiency.
• Lead critical operational readiness efforts, including environmental response, emergency communications, and weather-related operations, while exercising sound judgment, managing competing priorities, and ensuring the safe, reliable, and uninterrupted operation of airport facilities and services.
  

What you offer:

• Bachelors degree in Management or Engineering or equivalent professional work experience required.
• 5 - 7 years managing contracted services within a large physical plant, Airport Environment, or similar field required.
• Working knowledge of State and federal environmental regulations.
• Working knowledge of word processing, database and spreadsheet programs.

WHAT WE OFFER

Collaboration with colleagues at all levels of leadership from all different disciplines, from Aviation to Maritime and beyond. Every day is different at Massport and the breadth of our impact on the Massachusetts region through our facilities provides many opportunities for our employees to grow, learn, and explore the many areas of our business. Our business is all about connecting. We support and take pride in the employees that make those connections possible each and every day.

• Work/life balance
• A supportive and inclusive culture
• Opportunities for growth
• Providing safe, healthy, and secure work environment
• Supporting the people and businesses of New England
• Achieving results and having positive impact
• Being good neighbors in the communities we serve
• Protecting the environment

The salary range for this position is $135,000 to $150,000 annually and will be determined based on a variety of factors, including relevant experience, education, certifications, training, specialized skills, and overall qualifications.