Senior Content Strategist: AI-Driven Seller Communications

Amazon Inc.; United States; Hybrid; USD 114,000 - 160,000; Full time

Job summary

Amazon.com Services LLC is seeking a Sr. Content Strategist to lead high-impact seller communications and editorial initiatives.

You will shape editorial standards, workflows, and AI-enabled tooling to elevate the seller experience across channels, coordinating with SPS teams to drive strategic outcomes. This role requires strong communication skills, prioritization in ambiguity, and a track record of delivering customer-facing content at scale.

Qualifications

• 5+ years of communications, content strategy, or customer-facing business communications experience.
• Experience planning, managing, and delivering customer-focused documentation across multiple teams.
• Demonstrated experience leveraging generative AI tools to enhance workflow efficiency and productivity, with the ability to craft effective prompts and critically evaluate AI-generated outputs in a professional setting.
• Experience executing content projects, prioritizing tasks, and meeting deadlines.
• Track record of establishing best practices and driving organizational adoption of new processes or tools.

Responsibilities

• Own editorial duties for high impact comms, including strategic content development, revisions, leadership reviews, publications, and post-publication performance monitoring.
• Own and influence AI tooling development to improve editorial outputs, working back from a market leading seller experience.
• Establish and uphold editorial best practices that enable internal teams to communicate with sellers at scale while mitigating negative outcomes.
• Act as a bridge between Amazon business teams, content creators, editorial, program, and platform teams to define inputs to long-term product requirements.
• Build deep partnerships with stakeholder teams to understand and shape strategic initiatives early in development, holding a high bar for the seller experience across initiatives.
• Own monitoring communication metrics, seller feedback, and learnings to deliver programmatic optimizations

Skills

Communications experience

Content strategy

Customer-facing

Generative AI

Task prioritization

Tools

AI tooling

Content tools

Job description

Amazon.com Services LLC is seeking a Sr. Content Strategist to lead high-impact seller communications and editorial initiatives.

You will shape editorial standards, workflows, and AI-enabled tooling to elevate the seller experience across channels, coordinating with SPS teams to drive strategic outcomes. This role requires strong communication skills, prioritization in ambiguity, and a track record of delivering customer-facing content at scale.