Sr. Content Strategist, Comms, Selling Partner Communications & Content

Amazon Inc.; United States; Hybrid; USD 114,000 - 160,000; Full time

Job summary

Amazon.com Services LLC is seeking a Sr. Content Strategist to lead high-impact seller communications and editorial initiatives.

You will shape editorial standards, workflows, and AI-enabled tooling to elevate the seller experience across channels, coordinating with SPS teams to drive strategic outcomes. This role requires strong communication skills, prioritization in ambiguity, and a track record of delivering customer-facing content at scale.

Qualifications

• 5+ years of communications, content strategy, or customer-facing business communications experience.
• Experience planning, managing, and delivering customer-focused documentation across multiple teams.
• Demonstrated experience leveraging generative AI tools to enhance workflow efficiency and productivity, with the ability to craft effective prompts and critically evaluate AI-generated outputs in a professional setting.
• Experience executing content projects, prioritizing tasks, and meeting deadlines.
• Track record of establishing best practices and driving organizational adoption of new processes or tools.

Responsibilities

• Own editorial duties for high impact comms, including strategic content development, revisions, leadership reviews, publications, and post-publication performance monitoring.
• Own and influence AI tooling development to improve editorial outputs, working back from a market leading seller experience.
• Establish and uphold editorial best practices that enable internal teams to communicate with sellers at scale while mitigating negative outcomes.
• Act as a bridge between Amazon business teams, content creators, editorial, program, and platform teams to define inputs to long-term product requirements.
• Build deep partnerships with stakeholder teams to understand and shape strategic initiatives early in development, holding a high bar for the seller experience across initiatives.
• Own monitoring communication metrics, seller feedback, and learnings to deliver programmatic optimizations

Skills

Communications experience

Content strategy

Customer-facing

Generative AI

Task prioritization

Tools

AI tooling

Content tools

Job description

Description

Application deadline: Nov 9, 2026

The Selling Partner Communities team is looking for a Sr. Content Strategist to join our Selling Partner Communications & Content organization. This individual will play a critical role in holding high-standards for the seller experience, shaping how we manage strategic communications to Selling Partners across all communications channels.

This individual will own editorial duties and lead key initiatives in the Seller Communications space, working with teams across SPS to influence business strategy (from Seller perspective), content quality and and comms strategy (platforms, timing, etc.). You will directly own editorial workstreams for high impact communications, and in parallel establish best practices for launching new communications, work with internal teams on implementing those standards that will result in a step function improvement in seller-facing communications.

Excellent communication skills across business stakeholders, bias for action with clear prioritization, and an ability to thrive in ambiguity are required.

Key job responsibilities

• Own editorial duties for high impact comms, including strategic content development, revisions, leadership reviews, publications, and post-publication performance monitoring.
• Own and influence AI tooling development to improve editorial outputs, working back from a market leading seller experience.
• Establish and uphold editorial best practices that enable internal teams to communicate with sellers at scale while mitigating negative outcomes.
• Act as a bridge between Amazon business teams, content creators, editorial, program, and platform teams to define inputs to long-term product requirements.
• Build deep partnerships with stakeholder teams to understand and shape strategic initiatives early in development, holding a high bar for the seller experience across initiatives.
• Own monitoring communication metrics, seller feedback, and learnings to deliver programmatic optimizations

About The Team

The Selling Partner Communities organization (Communities) builds lasting connections with, and drives the success of our Selling Partners (SPs).

Our products, such as news and forums, are currently used by millions of Selling Partners worldwide to engage with Amazon and foster an active and inclusive community and information exchange. These products also provide valuable insights into Selling Partner sentiment and issues.

We are currently re-imagining how we enable our SPs to engage with other sellers, form Communities, and interact with Amazon.

Basic Qualifications

• Experience planning, managing, and delivering customer-focused documentation across multiple teams
• Track record of establishing best practices and driving organizational adoption of new processes or tools
• Demonstrated experience leveraging generative AI tools to enhance workflow efficiency and productivity, with the ability to craft effective prompts and critically evaluate AI-generated outputs in a professional setting
• 5+ years of communications, content strategy, or customer-facing business communications experience
• Experience executing content projects, prioritizing tasks, and meeting deadlines

Preferred Qualifications

• Demonstrated expertise in developing and enforcing editorial standards, style guides, and content governance frameworks at scale
• Ability to translate business strategy into clear, compelling communications that drive partner/customer outcomes
• Demonstrated experience leveraging generative AI tools to enhance workflow efficiency and productivity, with the ability to craft effective prompts and critically evaluate AI-generated outputs in a professional setting
• Experience identifying opportunities to integrate AI solutions into products and services to drive business value

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, , Virtual - 113,600.00 - 160,000.00 USD annually

USA, WA, Seattle - 113,600.00 - 160,000.00 USD annually

Company

Amazon.com Services LLC