Senior Operations Specialist, Remote Assistance (Shift Lead)

DoorDash; Tempe (AZ); Remote; USD 80,000 - 120,000; Full time

Job summary

DoorDash seeks a Senior Operations Specialist to lead the Remote Assistance team. This role demands strong leadership and operational management skills within a fast-paced environment. Responsibilities include overseeing workflows, ensuring safety compliance, and fostering a culture of inclusivity and efficiency.

Benefits

Premium healthcare

Wellness expense reimbursement

Paid parental leave

Qualifications

• Experienced in managing operations with a focus on safety.
• Excellent communication and leadership skills are essential.
• Ability to handle complex operational challenges.

Responsibilities

• Oversee daily activities of the operations team.
• Ensure smooth operation during assigned shifts.
• Support team members and manage workflow effectively.

Skills

Leadership

Communication

Problem Solving

Safety Management

Adaptability

Education

3+ years in robotics operations management

Tools

Jira

Slack

Google Workspace

Linux

GitHub

Job description

Senior Operations Specialist, Remote Assistance (Shift Lead)

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About The Team

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!

About The Team

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!

About The Role

We are seeking a dedicated Operations Shift Lead to oversee and manage the daily activities of our operations team. In this pivotal role, you will ensure that all remote operations run smoothly and efficiently during your assigned shifts, maintaining high standards of productivity and quality. Operations include testing, general deployment, logging across various Bay Area offices, and maintaining efficiency across our team. As a key member of our Remote Operations Team, you will report to higher management and drive excellence in the department.

Shift: This role requires flexibility with hours/days, ranging from 7 AM to 5 PM, Monday through Sunday.

You’re Excited About This Opportunity Because You Will…

• Foster a culture of safety, inclusivity, and open communication within the team.
• Support remote operators with daily tasks while maintaining a focus on safety, inclusivity, and open communication.
• Motivate and guide team members to achieve and maintain high performance.
• Monitor and manage workflow and schedules to meet operational goals.
• Adapt to various roles as needed.
• Handle administrative duties such as managing schedules, escalating issues, and aiming to proactively find solutions for any inefficiencies promptly.
• Communicate effectively with other shift leads and management to ensure seamless operations across shifts.
• Enforce safety and compliance standards at all times during the shift.
• Improve team safety and efficiency by implementing process enhancements.
• Collaborate with other Team Leads and Engineers to align team objectives with overall goals.
  
  

We’re Excited About You Because…

• 3+ years of experience in autonomous and/or robotics operations management.
• Strong leadership and decision-making skills.
• Excellent communication and interpersonal skills.
• Strongly committed to fostering a robust culture of safety; focusing on the implementation of safe and efficient practices in daily operations, and engaging with professional safety stakeholders.
• Skilled in using Jira, Slack, Google Workspace, Linux, GitHub, and other relevant tools.
• Demonstrate excellent leadership abilities and effectively mentor and guide team members.
• Skilled in communication, excelling at advocating for and presenting ideas to both internal leadership and external stakeholders.
• Proven track record of implementing process improvements and handling complex operational challenges.
• Highly adaptable and thrives in a fast-paced startup environment, effortlessly handling fluctuating and non-traditional schedules.
• Strong ability to formulate and implement strategies that are in sync with company objectives and enhance operational excellence.
  
  

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Software Development

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