Senior Content Operations Manager - Marketing Technology

Vizient; Chicago (IL); On-site; USD 77,000 - 135,000; Full time

Job summary

Vizient is seeking a product owner for its content operations platforms to drive roadmap decisions and cross-platform integration. You will oversee strategy, administration, and optimization of content operations technology to enable scalable marketing execution, collaborating with cross-functional teams and clients while improving workflows and alignment with business priorities.

You will lead platform adoption, provide user enablement, and explore AI-driven automation to enhance content

Qualifications

• This role requires a relevant degree or equivalent experience.
• Minimum 5 years of experience in marketing technology or content operations.
• Experience administering enterprise DAM platforms (preferably AEM DAM).
• Adobe Workfront administrator certification within six months is expected.

Responsibilities

• Own and administer Vizient's content operations platforms, ensuring configuration, integration, security and performance.
• Define governance for content lifecycle, metadata, versioning and reuse strategies.
• Drive platform adoption with training, documentation and Tier 1 support for Marketing, GTM and agencies.
• Lead vendor and license management including renewals and forecasting.
• Gather requirements and evolve a rolling roadmap aligned to marketing strategy.
• Collaborate with Marketing Ops, Creative, IT and agencies to design scalable workflows.
• Identify AI/automation use cases to improve efficiency and scale.
• This is an office-based role with three days on site (Irving, TX or Chicago, IL).

Skills

5+ years exp

Adobe Workfront

AEM DAM

Vendor management

Integrations

User training

Security & access

ROI analysis

AI automation

Education

Bachelor's degree preferred

Tools

Adobe Experience Manager

Job description

When you're the best, we're the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Summary

In this role, you will act as the product owner for content operations platforms, driving roadmap decisions, cross-platform integration, and long-term capability development. You will lead the strategy, administration, and optimization of content operations technology platforms to enable scalable, efficient marketing execution. You will collaborate with cross-functional teams and clients to enhance workflows, drive platform adoption, and ensure alignment with business priorities. You will oversee system performance, support user enablement, and identify opportunities to leverage automation and AI to improve content production and delivery.

Responsibilities

• Own and administer Vizient's content operations technology platforms: including workflow and digital asset management systems, ensuring proper configuration, integration, security, and ongoing performance.
• Define and govern content lifecycle processes, including asset taxonomy, metadata standards, versioning, and reuse strategies to maximize content value and scalability.
• Manage platform adoption, utilization, and user enablement: provide training, documentation, and Tier 1 support to Marketing, GTM, and agency users to drive proficiency and value realization.
• Lead vendor and license management activities, including vendor relationships, contract renewals, license forecasting, utilization optimization, and coordination with Procurement and IT.
• Gather and prioritize business requirements from cross-functional stakeholders and develop a rolling roadmap to evolve content operations platforms in alignment with marketing and business strategy.
• Partner cross-functionally with Marketing Operations, Creative Services, IT, and external agencies to design scalable workflows, support integrations, and translate business needs into effective technical solutions.
• Identify and implement AI and automation use cases within content operations (e.g., tagging, metadata generation, content assembly, workflow acceleration) to improve efficiency and scale.
• This is an office based role with an expectation of three days per week on site (Irving, TX, or Chicago, IL).

Qualifications

• Relevant degree preferred.
• 5 or more years of relevant experience required.
• Adobe Workfront administrator certification required or expected within six months of hire.
• Hands-on experience administering enterprise digital asset management platforms, preferably Adobe Experience Manager (AEM) Assets or Adobe DAM solutions.
• Demonstrated experience managing marketing technology vendors and platform integrations.
• Ability to deliver user training, documentation, and ongoing platform enablement.
• Deep knowledge of marketing content operations platforms, including workflow and digital asset management systems.
• Strong understanding of platform configuration, integrations, security, and access management.
• Skilled in analyzing platform utilization and performance to drive adoption and ROI.
• Ability to translate business requirements into scalable technical solutions.

Estimated Hiring Range

At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $77,400.00 to $135,400.00. This position is also incentive eligible. Vizient has a comprehensive benefits plan! Please view our benefits here: http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.