Senior Content Manager, Learning & Enablement

Jobtailor; Boston (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

Jobtailor in the United States seeks a seasoned content strategist to lead enablement content across platforms, establishing governance, taxonomy, and standards.

You will design modular content, collaborate with Product, Product Marketing, Operations, and Customer Success, and apply AI tools to raise quality and speed.

Qualifications

• 5-7+ years of experience in content strategy, instructional/enablement design, or content governance within SaaS.
• Demonstrated ability to design content systems (taxonomy, standards, governance) and create effective content hands-on.
• Strong instructional design instincts, grounded in adult learning principles.
• Strong written communication skills and attention to detail.
• Comfort setting standards and driving consistency across contributors without formal authority over them.
• Systems-oriented mindset with a focus on reusability, accuracy, and efficiency.
• Practice using AI and/or other automation capabilities to improve output quality and speed.
• Experience using tools such as Zendesk, Loom, HubSpot, Pendo or comparable enablement/content platforms.
• Cross-functional collaboration experience with Product, Product Marketing, Operations, or Customer Success teams.
• A genuine curiosity about AI and emerging technologies, paired with the judgment to apply them thoughtfully and responsibly.
• Must be authorized to work in the U.S.

Responsibilities

• Audit existing enablement content across channels to identify what is current, stale, or missing.
• Define and maintain a taxonomy and organizing structure for enablement content.
• Establish content standards and processes for keeping content current.
• Own the enablement content system as a source of truth in partnership with Product documentation.
• Design and create complex enablement materials using instructional design.
• Define design frameworks and quality standards grounded in adult learning principles.
• Develop reusable, modular content formats including pop-ups, guides, walkthroughs, quick references, and video.
• Measure and continuously improve content effectiveness using feedback and usage data.
• Maintain accuracy, consistency, and clarity of customer-facing Help Center content.
• Proactively refresh outdated content and align it with customer workflows.
• Translate product releases into practical, discoverable enablement materials with Product and Product Marketing.
• Collaborate with Product, Product Marketing, Operations, and Customer Success.
• Track recurring questions and gaps and convert them into content improvements.
• Leverage AI and modern tooling to improve content speed, consistency, and quality.
• Improve the content governance system over time

Skills

Content Strategy

Instructional Design

Content Governance

Cross-Functional Collaboration

AI Utilization

Tools

Zendesk

Loom

HubSpot

Pendo

Enablement Platforms

Job description

• Audit existing enablement content across channels to identify what is current, stale, or missing
• Define and maintain a taxonomy and organizing structure for enablement content
• Establish content standards and processes for keeping content current
• Own the enablement content system as a source of truth in partnership with Product documentation
• Design and create complex enablement materials using instructional design
• Define design frameworks and quality standards grounded in adult learning principles
• Develop reusable, modular content formats including pop-ups, guides, walkthroughs, quick references, and video
• Measure and continuously improve content effectiveness using feedback and usage data
• Maintain accuracy, consistency, and clarity of customer-facing Help Center content
• Proactively refresh outdated content and align it with customer workflows
• Translate product releases into practical, discoverable enablement materials with Product and Product Marketing
• Collaborate with Product, Product Marketing, Operations, and Customer Success
• Track recurring questions and gaps and convert them into content improvements
• Leverage AI and modern tooling to improve content speed, consistency, and quality
• Improve the content governance system over time

Requirements

• 5-7+ years of experience in content strategy, instructional/enablement design, or content governance within SaaS
• Demonstrated ability to both design content systems (taxonomy, standards, governance) and create effective content hands-on
• Strong instructional design instincts, grounded in adult learning and adoption of new information
• Strong written communication skills and attention to detail
• Comfort setting standards and driving consistency across contributors without formal authority over them
• Systems-oriented mindset with a focus on reusability, accuracy, and efficiency
• Practice using AI and/or other automation capabilities to improve output quality and speed
• Experience using tools such as Zendesk, Loom, HubSpot, Pendo or comparable enablement/content platforms
• Cross-functional collaboration experience with Product, Product Marketing, Operations, or Customer Success teams
• A genuine curiosity about AI and emerging technologies, paired with the judgment to apply them thoughtfully and responsibly
• Must be authorized to work in the U.S.

Core Competencies

Demonstrates expertise in content strategy and instructional design, with a strong focus on creating effective enablement materials and maintaining content governance. Proficient in leveraging AI and modern tools to enhance content quality and efficiency while collaborating cross-functionally with various teams.

Highest-signal resume keywords

• Content Strategy
• Instructional Design
• Content Governance
• Cross-Functional Collaboration
• AI Utilization

ATS Optimization Keywords

Hard Skills

• Content Design
• Taxonomy Development
• Content Standards
• Content Effectiveness Measurement
• Adult Learning Principles
• Reusable Content Formats
• Content Refreshing
• Content System Design
• Content Creation
• Content Improvement

Soft Skills

• Written Communication
• Attention to Detail
• Systems-Oriented Mindset
• Curiosity About AI
• Judgment in Technology Application

Industry Keywords

• SaaS
• Enablement Content
• Customer Success
• Product Marketing
• Content Governance

Tools & Technologies

• Zendesk
• Loom
• HubSpot
• Pendo
• Enablement Platforms