Senior Content Designer: AI-Powered Member Experiences

The Cigna Group

United States

On-site

USD 120,000 - 180,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

The Cigna Group is seeking a Senior Content Designer to help reimagine content for AI-enabled member experiences within Pharmacy Benefit Services and pharmacy-focused digital products. You will combine content strategy, systems thinking, and AI practices to build scalable content solutions that clarify benefits and improve member understanding.

You’ll partner with product designers, governance teams, and cross-functional partners to ensure accessible, compliant, and high-quality experiences

Qualifications

5+ years of experience in content design or UX writing for mobile and web apps
Portfolio showing approach to content strategy and improving digital experiences
Systems thinker with curiosity as content technologies evolve
Experience with AI tools like Copilot, Claude, Cursor, or similar platforms
Strong stakeholder management and collaboration skills

Responsibilities

Partner with product designers to shape workflows from concept to delivery
Own content strategy for digital pharmacy experiences and align messaging across the member journey
Simplify complex pharmacy/healthcare concepts into plain language with accessibility in mind
Contribute to scalable content systems, governance, and reusable patterns
Define content structures, taxonomies, and metadata for personalization and scalability