Senior Content Design Systems Engineer | AI‑Driven Content

Dell Inc.; Hopkinton (MA); On-site; USD 128,000 - 166,000; Full time

Job summary

Dell Technologies in Round Rock, Texas or Hopkinton, Massachusetts is seeking a Content Design Systems Engineer to scale content design across the customer experience ecosystem. You will build reusable content systems, patterns, and AI-enabled workflows, collaborating with design, engineering, and product teams to deliver accessible, multi-channel content.

Ideal candidates bring 5–7+ years in UX writing or content strategy, with expertise in design systems, information architecture, and

Qualifications

• 5–7+ years of experience in UX writing, content design, conversation design, or related product disciplines.
• Strong understanding of content design systems, reusable patterns, information architecture, messaging frameworks, and systems thinking.
• Experience designing content across customer journeys, channels, and interaction states.
• Foundational or working knowledge of generative AI and LLM-powered experiences, including prompting, context, conversational interactions, and AI-generated content.
• Strong collaboration and communication skills, with experience working in Figma, design systems, or cross-functional product environments.

Responsibilities

• Design and maintain reusable content components, templates, patterns, and standards for scalable customer communications.
• Partner with designers, engineers, and content teams to implement content within products, design systems, and multi-channel experiences.
• Structure and optimize content for accessibility, personalization, localization, and consistent delivery across channels.
• Support content governance through documentation, content audits, and continuous improvement of reusable assets.
• Contribute to automation and AI-powered workflows while building expertise in structured content and content systems.

Skills

UX writing

Content design

Content strategy

Conversation design

Design systems

Systems thinking

Structured content

AI workflows

Figma

Cross-functional collaboration

Tools

Figma

CMS platforms

JSON schemas

Job description

Dell Technologies in Round Rock, Texas or Hopkinton, Massachusetts is seeking a Content Design Systems Engineer to scale content design across the customer experience ecosystem. You will build reusable content systems, patterns, and AI-enabled workflows, collaborating with design, engineering, and product teams to deliver accessible, multi-channel content.

Ideal candidates bring 5–7+ years in UX writing or content strategy, with expertise in design systems, information architecture, and