Content Design Systems Engineer

Dell Technologies Inc.; Hopkinton (MA); On-site; USD 128,000 - 166,000; Full time

Job summary

Dell Technologies in Hopkinton, MA is seeking a Content Design Systems Engineer to scale reusable content systems across the customer experience ecosystem, onsite. You will design and maintain components, templates, and standards to enable scalable customer communications.

You will partner with designers, engineers, and content teams to implement content in products and design systems, focusing on accessibility, localization, governance, and AI-powered workflows.

Qualifications

• Strong foundation in UX writing, content design, content strategy.
• Understanding of user-centered design principles and content best practices.
• Familiarity with accessibility and inclusive content standards.
• Foundational knowledge of AI workflows and generative AI.
• Experience with design systems and content systems.
• Ability to collaborate with engineers and technical teams.
• Interest in automation and workflow optimization.
• Minimum 5 years of relevant experience.

Responsibilities

• Design and maintain reusable content components, templates, patterns, and standards.
• Collaborate with designers, engineers, and content teams to implement content in products, design systems, and multi-channel experiences.
• Structure and optimize content for accessibility, localization, and multi-channel delivery.
• Support content governance through documentation, content audits, and continuous improvement of reusable assets.
• Contribute to automation and AI-powered workflows while building expertise in structured content and content systems.

Skills

UX writing

Content design

Content strategy

User-centered design

Accessibility

AI workflows

Design systems

Content systems

Structured content

Content models

CMS platforms

Figma

Collaboration with engineers

Systems thinking

Governance

Localization

Generative AI

LLM-powered experiences

Prompt design

Context engineering

RAG concepts

Metadata

JSON

Localization/internationalization

Terminology management

Tools

CMS platforms

Design tools

Job description

Dell Technologies is hiring a Content Design Systems Engineer in Hopkinton, MA (onsite) to scale reusable content systems across the customer experience ecosystem.

Responsibilities

• Design and maintain reusable content components, templates, patterns, and standards to support scalable customer communications
• Collaborate with designers, engineers, and content teams to implement content in products, design systems, and multi-channel experiences
• Structure and optimize content for accessibility, personalization, localization, and consistent delivery across channels
• Support content governance through documentation, content audits, and continuous improvement of reusable assets
• Contribute to automation and AI-powered workflows while building expertise in structured content and content systems

Requirements

• Strong foundation in UX writing, content design, content strategy, or a related discipline
• Understanding of user-centered design principles and content best practices
• Familiarity with accessibility and inclusive content standards
• Familiarity with AI workflows
• Experience with design systems, content systems, or reusable frameworks
• Ability to recognize patterns and apply existing standards consistently
• Comfort working with structured information and content models
• Familiarity with CMS platforms, structured content, design tools, or similar AI systems
• Ability to collaborate effectively with engineers and technical teams
• Curiosity about automation, AI, and workflow optimization
• Comfort receiving feedback and iterating on solutions
• Desire to learn systems thinking, governance, and scalable content practices
• Demonstrates ownership within defined projects
• Strong understanding of content design systems, reusable patterns, information architecture, messaging frameworks, and systems thinking
• Experience designing content across customer journeys, channels, and interaction states
• Foundational or working knowledge of generative AI and LLM-powered experiences, including prompting, context, conversational interactions, and AI-generated content
• Strong collaboration and communication skills, including experience working in Figma, design systems, or cross-functional product environments
• Minimum 5 years of relevant experience

Technologies

• Figma
• CMS platforms
• LLM-powered experiences
• Generative AI

Desirable Requirements

• Exposure to AI-powered, agentic, conversational, or generative experiences
• Familiarity with prompt design, context engineering, AI evaluation, RAG concepts, or responsible AI practices
• Experience or knowledge of structured content, including metadata, taxonomy, schemas, content models, or JSON
• Knowledge of localization/internationalization, terminology management, and accessibility practices such as WCAG 2.2
• Experience with B2B, commerce, subscription, support, service design, or complex customer journeys

Benefits

• Explore the overall benefits experience at MyWellatDell.com

Compensation: $128,350 - $166,100 per year