Content Design Systems Engineer - AI-Powered, Accessible UX

Dell Technologies Inc.; Hopkinton (MA); On-site; USD 128,000 - 166,000; Full time

Job summary

Dell Technologies in Hopkinton, MA is seeking a Content Design Systems Engineer to scale reusable content systems across the customer experience ecosystem, onsite. You will design and maintain components, templates, and standards to enable scalable customer communications.

You will partner with designers, engineers, and content teams to implement content in products and design systems, focusing on accessibility, localization, governance, and AI-powered workflows.

Qualifications

• Strong foundation in UX writing, content design, content strategy.
• Understanding of user-centered design principles and content best practices.
• Familiarity with accessibility and inclusive content standards.
• Foundational knowledge of AI workflows and generative AI.
• Experience with design systems and content systems.
• Ability to collaborate with engineers and technical teams.
• Interest in automation and workflow optimization.
• Minimum 5 years of relevant experience.

Responsibilities

• Design and maintain reusable content components, templates, patterns, and standards.
• Collaborate with designers, engineers, and content teams to implement content in products, design systems, and multi-channel experiences.
• Structure and optimize content for accessibility, localization, and multi-channel delivery.
• Support content governance through documentation, content audits, and continuous improvement of reusable assets.
• Contribute to automation and AI-powered workflows while building expertise in structured content and content systems.

Skills

UX writing

Content design

Content strategy

User-centered design

Accessibility

AI workflows

Design systems

Content systems

Structured content

Content models

CMS platforms

Figma

Collaboration with engineers

Systems thinking

Governance

Localization

Generative AI

LLM-powered experiences

Prompt design

Context engineering

RAG concepts

Metadata

JSON

Localization/internationalization

Terminology management

Tools

CMS platforms

Design tools

Job description

Dell Technologies in Hopkinton, MA is seeking a Content Design Systems Engineer to scale reusable content systems across the customer experience ecosystem, onsite. You will design and maintain components, templates, and standards to enable scalable customer communications.

You will partner with designers, engineers, and content teams to implement content in products and design systems, focusing on accessibility, localization, governance, and AI-powered workflows.