Senior Content Design Systems Engineer — AI-Driven UX

Dell Technologies Inc.; Hopkinton (MA); On-site; USD 128,000 - 166,000; Full time

Job summary

Dell Technologies is seeking a Content Design Systems Engineer to scale content design, production, and delivery across our customer experience ecosystem in Round Rock, Texas or Hopkinton, Massachusetts. You’ll help build reusable content systems, patterns, governance models, and AI-enabled workflows that ensure clear, consistent, and accessible customer communications.

Working with content designers, UX designers, engineers, product managers, and researchers, you’ll transform content from

Qualifications

• 5-7+ years of UX writing or content design experience.
• Strong knowledge of content design systems and information architecture.
• Experience designing content across customer journeys and channels.
• Foundational knowledge of generative AI and LLM workflows.
• Collaborates effectively with cross-functional teams including design and engineering.

Responsibilities

• Design and maintain reusable content components, templates, patterns, and standards for scalable customer communications.
• Partner with designers, engineers, and content teams to implement content within products, design systems, and multi-channel experiences.
• Structure and optimize content for accessibility, localization, and consistent delivery across channels.
• Support content governance through documentation, audits, and continuous improvement of assets.
• Contribute to automation and AI-powered workflows while building expertise in structured content.

Skills

UX writing

Content design

Content strategy

Conversation design

Systems thinking

Tools

Figma

CMS platforms

Design systems

JSON / structured content

Job description

Dell Technologies is seeking a Content Design Systems Engineer to scale content design, production, and delivery across our customer experience ecosystem in Round Rock, Texas or Hopkinton, Massachusetts. You’ll help build reusable content systems, patterns, governance models, and AI-enabled workflows that ensure clear, consistent, and accessible customer communications.

Working with content designers, UX designers, engineers, product managers, and researchers, you’ll transform content from