Senior Content Design, Associate

Testing Site - JPMC; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Testing Site - JPMC in New York seeks a Content Design Senior Associate to shape customer experiences across Chase products. You will plan, create, and structure product content within a user experience framework, guiding narrative consistency across design, architecture, and functionality.

You will collaborate with cross-functional teams to develop content strategies, build taxonomies, and apply accessible design for diverse audiences while using data to optimize performance.

Qualifications

• 3+ years of experience in content design, or equivalent expertise in editing and writing for digital products and platforms.
• Experience in creating content architectures, storytelling, and clear writing.
• Demonstrated ability to apply accessibility guidelines and inclusive design.
• Experience with iterative design techniques, using user feedback for continuous improvement.
• Proficient technical literacy in content platforms and their impact on user experience.
• Adaptive learner in new financial services products and offerings.

Responsibilities

• Develop and implement content strategies for products and features, ensuring alignment with user experience principles and business objectives.
• Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience.
• Create content taxonomies to refine content organization and structure, incorporating user feedback for continuous improvement.
• Adopt brand voice to produce clear, concise content that communicates complex concepts effectively to diverse audiences.
• Analyze content performance metrics, making data-driven recommendations for optimization of user experiences.
• Identify opportunities to raise the level of consistency between Card experiences and the Chase digital ecosystem.

Skills

Content design

Content architectures

Storytelling

Accessibility

Iterative design

Technical literacy

Adaptive learner

Job description

Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction.

As a Content Design Senior Associate in Card team, you will play an important role in shaping customer experiences through content, and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality.

Job responsibilities

• Develop and implement content strategies for products and features, ensuring align with user experience principles and business objectives
• Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience
• Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement
• Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences
• Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences
• Identify opportunities to raise the level of consistency between Card experiences and the rest of the Chase digital ecosystem

Required qualifications, capabilities, and skills

• 3+ years of experience in content design, or equivalent expertise in editing, and writing - with a focus on digital products and platforms
• Experience in creating content architectures, storytelling, and clear and concise writing
• Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content
• Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement
• Proficient technical literacy in content platforms and understanding their impact on user experience
• Adaptive learner in new financial services products and offerings