Content Design Senior Associate

JPMorgan Chase & Co.; New York (NY); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Financial services experience

Figma proficiency

Job summary

JPMorgan Chase & Co. is seeking a Content Designer to shape product content that informs and inspires trust. You will design and implement content strategies, ensuring alignment with user experience and business goals.

Collaborate with product, design, and marketing teams to create clear, accessible content; build taxonomies; apply brand voice; and analyze performance to optimize customer journeys.

Qualifications

• 3+ years of experience in content design or equivalent editing/writing for digital products.
• Experience creating content architectures and clear writing.
• Applied accessibility guidelines and inclusive design for user-friendly content.
• Experience with iterative design using user feedback.
• Proficient with content platforms and understanding UX impact.
• Adaptable learner for new financial services products.
• Promote inclusive, accessible language for diverse audiences.
• Background in content operations and design systems.
• Ability to translate partner agreements and regulatory requirements into content standards.
• Ability to conduct detailed communications audit and high-volume delivery.

Responsibilities

• Develop and implement content strategies for products and features, ensuring align with user experience principles and business objectives
• Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience
• Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement
• Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences
• Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences

Skills

Content design

Editing

Writing

Content architecture

Storytelling

Accessibility

Inclusive design

Iterative design

Content platforms

Finance knowledge

Design systems

High-volume delivery

Partner communications

Tools

Figma

Job description

Job Description

Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction.

Job Responsibilities

• Develop and implement content strategies for products and features, ensuring align with user experience principles and business objectives
• Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience
• Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement
• Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences
• Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences

Required Qualifications, Capabilities, And Skills

• 3+ years of experience in content design, or equivalent expertise in editing, and writing with a focus on digital products and platforms
• Experience in creating content architectures, storytelling, and clear and concise writing
• Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content
• Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement
• Proficient technical literacy in content platforms and understanding their impact on user experience
• Adaptive learner in new financial services products and offerings
• Champion inclusive, accessible language for a diverse audience
• Background in content operations and familiarity with design systems/component libraries
• Ability to translate partner agreements and regulatory requirements into actionable content standards and partner specific solutions
• Ability to conduct detailed communications audit and high-volume delivery

Preferred Qualifications, Capabilities, And Skills

• Experience in financial services or marketing communications.
• Proficiency in Figma and UX/UI design.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.