Senior Content Architect – Learning & Enablement

Hi Marley Inc; Boston, Northern (MA, KY); Hybrid; USD 71,000 - 132,000; Full time

Benefits offered by this job

Equity grants

401(k) matching

Insurance coverage

Monthly wellness stipend

Parental leave

Flexible vacation

Job summary

Hi Marley is seeking a Sr. Content Manager, Learning & Enablement to own the enablement content lifecycle—from audit and taxonomy to creation and measurement.

This senior IC role focuses on governing content across Help Center, training assets, and product documentation, partnering with Product to align with releases, and ensuring content stays current. You’ll operate in a hybrid Boston environment, joining the office three days per week, with compensation in the $71,100–$132,000 base salary

Qualifications

• 5-7+ years of experience in content strategy, instructional/enablement design, or content governance within SaaS
• Demonstrated ability to design content systems (taxonomy, standards, governance) and create effective content hands-on
• Strong instructional design instincts grounded in adult learning
• Strong written communication skills and attention to detail
• Comfort setting standards and driving consistency across contributors without formal authority
• Systems-oriented mindset with focus on reusability, accuracy, and efficiency
• Practice using AI and/or other automation capabilities to improve output quality and speed
• Experience using tools such as Zendesk, Loom, HubSpot, Pendo or comparable enablement/content platforms
• Cross-functional collaboration experience with Product, Product Marketing, Operations, or Customer Success
• A genuine curiosity about AI and emerging technologies, paired with the judgment to apply them thoughtfully and responsibly

Responsibilities

• Govern & Audit Enablement Content: Audit existing enablement content across channels to identify current, stale, missing
• Define and maintain taxonomy and organizing structure so teams can answer what exists for a topic without hunting for it
• Establish content standards and update cadence; maintain a repeatable process
• Own the enablement content system as a source of truth in partnership with Product’s documentation efforts

Skills

Content strategy

Instructional design

Content governance

Cross-functional collaboration

AI tooling awareness

Strong writing

Tools

Zendesk

Loom

HubSpot

Pendo

Job description

Hi Marley is seeking a Sr. Content Manager, Learning & Enablement to own the enablement content lifecycle—from audit and taxonomy to creation and measurement.

This senior IC role focuses on governing content across Help Center, training assets, and product documentation, partnering with Product to align with releases, and ensuring content stays current. You’ll operate in a hybrid Boston environment, joining the office three days per week, with compensation in the $71,100–$132,000 base salary