Senior Contact Center Operations Advisor – PTO & 401K

Red Canoe Credit Union; Longview (WA); On-site; USD 38,000 - 53,000; Full time

Benefits offered by this job

Employee Assistance Program

Life Insurance

401K with employer match

Wellness Program

Flexible Spending Account

PTO leave

Paid Jury Duty Leave

Tuition Reimbursement for full-time

Job summary

Red Canoe Credit Union is seeking a driven Contact Center Operations Advisor in Longview, WA. You will support member service across phone, chat, secure messaging, and digital channels, ensuring high-quality experiences and timely resolutions.

In this senior, cross-trained role you’ll cover multiple contact center functions, including lending, digital banking support, and ITM operations, while maintaining regulatory compliance and a strong member focus.

Qualifications

• High school diploma or equivalent is required.
• 3+ years of experience in new accounts, lending, or digital banking preferred.
• Excellent communication and customer service skills.

Responsibilities

• Deliver exceptional member service through phone, chat, secure messaging, email, and video channels.
• Process loan applications and support lending workflows with accuracy and compliance.
• Operate and support digital banking tools, online/mobile banking, and ITM services.
• Maintain knowledge of credit union products and cross-sell where appropriate.
• Support staffing coverage and maintain cross-training across Contact Center functions.

Education

High school diploma or equivalent

Job description

Red Canoe Credit Union is seeking a driven Contact Center Operations Advisor in Longview, WA. You will support member service across phone, chat, secure messaging, and digital channels, ensuring high-quality experiences and timely resolutions.

In this senior, cross-trained role you’ll cover multiple contact center functions, including lending, digital banking support, and ITM operations, while maintaining regulatory compliance and a strong member focus.