Member Services: Contact Center Associate

BECU; Idaho; On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

401(k) Company Match (up to 3%)

4% annual 401(k) contribution

Medical, Dental and Vision

Job summary

BECU, a member‑owned financial cooperative with 1.5 million members, seeks a Contact Center Associate to support members by handling 70–100 inbound calls daily and delivering empathetic, high‑quality service aligned with KPI targets.

Candidates must reside in WA, OR, or ID and complete in‑house training. After training, shifts run 7:00 AM–7:30 PM PST weekdays and 9:00 AM–1:30 PM PST Saturdays, with occasional schedule flexibility.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year of customer service experience; 2+ years preferred.
• Experience in a fast-paced, metrics-driven contact center is a plus.

Responsibilities

• Handle 70–100 inbound calls per day in a fast-paced contact center.
• Deliver high-quality, empathetic service aligned with call quality standards and KPIs.
• Resolve member inquiries and escalations with sound judgment.

Skills

Customer service

Call center

Communication

Education

High School Diploma or equivalent

Job description

BECU, a member‑owned financial cooperative with 1.5 million members, seeks a Contact Center Associate to support members by handling 70–100 inbound calls daily and delivering empathetic, high‑quality service aligned with KPI targets.

Candidates must reside in WA, OR, or ID and complete in‑house training. After training, shifts run 7:00 AM–7:30 PM PST weekdays and 9:00 AM–1:30 PM PST Saturdays, with occasional schedule flexibility.