Senior Consumer Partnerships Manager, Amazon Leo, Leo Business

Amazon; Bellevue (WA); On-site; USD 140,000 - 210,000; Full time

Job summary

Amazon Leo seeks a Senior Consumer Partnerships Manager to lead the launch and ongoing management of consumer partnerships, building scalable operational processes and driving mutual business outcomes. You will own relationships with strategic partners, oversee the launch experience, and coordinate across many internal teams to deliver customer growth.

The ideal candidate has deep experience managing complex partnerships in telecom or tech, with a track record of building processes from scratch

Qualifications

• Deep experience managing complex, multi‑stakeholder partnerships in telecom or tech.
• Proven ability to build processes from scratch and align cross-functional teams.
• Skill in balancing partner needs with internal business priorities.

Responsibilities

• Identify, build, and maintain strategic partners in Canada; develop and manage partnership opportunities for Amazon Leo consumer services, and negotiate partnership agreements.
• Define the long‑term strategy and business model for Canada partnerships and sales channels.
• Develop detailed business cases for new partnership opportunities including gross adds, subscriber and revenue forecasts, financial projections of the deal, and contractual terms.
• Operationalize the sales channel by building and implementing processes, systems, playbooks, and reporting to support partner‑driven customer acquisition at scale.
• Drive day‑to‑day partner operations including performance tracking, escalation resolution, and continuous improvement of the partner experience.
• Develop and maintain joint business plans with partners, setting clear goals, milestones, and success metrics aligned to revenue and customer growth targets.
• Proactively identify and mitigate long‑term partnership risks, developing contingency plans and making trade‑offs between customer needs, partner interests, and internal business priorities — escalating effectively and finding paths forward in difficult situations.
• Prepare executive‑level program updates, performance readouts, and decision memos for senior leadership, translating complex partnership dynamics into clear recommendations and tradeoff analyses.
• Lead Weekly, Monthly, and Quarterly Business Reviews; Continuously measure and forecast attainment against goals utilizing dashboards and tools to derive well‑vetted analysis.
• Lead cross‑functional collaboration across Partnerships, GTM, Demand Generation, Lifecycle Management, Product, Operations, Marketing, Customer Support, Field Services, and Finance, building influential relationships with senior internal stakeholders and harmonizing competing priorities to drive partner and business outcomes.
• Serve as the voice of the partner internally, synthesizing feedback, surfacing systemic issues, and driving changes to processes, tools, and products that improve the partner and customer experience at scale
• Track competitive developments, category trends, and evolving customer expectations in the consumer broadband landscape, translating insights into actionable adjustments to partnership strategies and engagement plans
• Become a recognized thought leader across the Amazon Leo organization with a deep understanding of how to balance customer and partner interests with internal business needs
• Actively mentor peers and contribute to the development of the broader Amazon Leo team

Skills

Partnership management

Cross-functional collaboration

Business strategy

Executive stakeholder management

Job description

Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable broadband connectivity to customers beyond the reach of existing networks. From households to small businesses, schools, hospitals, and government agencies, Amazon Leo will serve communities and organizations operating in places without dependable internet access.

The Amazon Leo North America Consumer team is seeking a Senior Consumer Partnerships Manager to lead the launch and ongoing management of consumer partnerships, operationalizing sales channels to drive customer acquisition and revenue growth. In this role, you will serve as the primary relationship owner for strategic consumer partners, responsible for delivering a seamless launch experience, building scalable operational processes, and driving mutual business outcomes. The ideal candidate brings deep experience managing complex, multi-stakeholder partnerships in telecommunications or technology environments, with a proven ability to build processes from scratch, align cross-functional teams, and balance partner needs against internal business priorities.

Key job responsibilities

• Identify, build, and maintain broad relationships with strategic partners in Canada; develop and manage partnership opportunities for Amazon Leo consumer services, and negotiate partnership agreements
• Define the long‑term strategy and business model for Canada partnerships and sales channels
• Develop detailed business cases for new partnership opportunities including gross adds, subscriber and revenue forecasts, financial projections of the deal, and contractual terms
• Operationalize the sales channel by building and implementing processes, systems, playbooks, and reporting to support partner‑driven customer acquisition at scale
• Drive day‑to‑day partner operations including performance tracking, escalation resolution, and continuous improvement of the partner experience
• Develop and maintain joint business plans with partners, setting clear goals, milestones, and success metrics aligned to revenue and customer growth targets
• Proactively identify and mitigate long‑term partnership risks, developing contingency plans and making trade‑offs between customer needs, partner interests, and internal business priorities — escalating effectively and finding paths forward in difficult situations
• Prepare executive‑level program updates, performance readouts, and decision memos for senior leadership, translating complex partnership dynamics into clear recommendations and tradeoff analyses
• Lead Weekly, Monthly, and Quarterly Business Reviews; Continuously measure and forecast attainment against goals utilizing dashboards and tools to derive well‑vetted analysis
• Lead cross‑functional collaboration across Partnerships, GTM, Demand Generation, Lifecycle Management, Product, Operations, Marketing, Customer Support, Field Services, and Finance, building influential relationships with senior internal stakeholders and harmonizing competing priorities to drive partner and business outcomes
• Serve as the voice of the partner internally, synthesizing feedback, surfacing systemic issues, and driving changes to processes, tools, and products that improve the partner and customer experience at scale
• Track competitive developments, category trends, and evolving customer expectations in the consumer broadband landscape, translating insights into actionable adjustments to partnership strategies and engagement plans
• Become a recognized thought leader across the Amazon Leo organization with a deep understanding of how to balance customer and partner interests with internal business needs
• Actively mentor peers and contribute to the development of the broader Amazon Leo team

Export Control Requirement

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.