Senior Consumer Experience Analyst — Remote Data & Insights

Centene Corporation; Kansas City (MO); Remote; USD 70,000 - 126,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401K & stock plans

Tuition reimbursement

Paid time off

Flexible work arrangements

Job summary

Centene Corporation is seeking a Senior Consumer Experience Analyst to leverage data, reports, and consumer insights to address business objectives and improve member experiences.

You will design workflows, define requirements, support testing, and translate analysis into actionable recommendations for cross-functional teams, with an emphasis on measurable improvements in performance.

Qualifications

• Bachelor's degree required in Economics, Statistics, Marketing or related field.
• 4-6 years of data extraction, reporting and analysis in a professional environment.
• Minimum of 3 years data collection and analysis in a consumer oriented industry.

Responsibilities

• Anaalyze data sources and develop insights to address business objectives.
• Design workflows and define business requirements; support testing and validation.
• Communicate results, trends, and actionable recommendations to stakeholders.
• Evaluate marketing and consumer experience initiatives for effectiveness.
• Support A/B testing and provide UAT support for Member Experience initiatives.
• Manage analytics applications and resources related to consumer activity.

Skills

Healthcare experience

Cross-functional leadership

Journey mapping

Stakeholder engagement

User acceptance testing

Clear communicator

Education

Bachelors in Economics/Statistics/Marketing

Tools

Microsoft Access

Job description

Centene Corporation is seeking a Senior Consumer Experience Analyst to leverage data, reports, and consumer insights to address business objectives and improve member experiences.

You will design workflows, define requirements, support testing, and translate analysis into actionable recommendations for cross-functional teams, with an emphasis on measurable improvements in performance.