Senior Consumer Experience Analyst - Remote

Centene Corporation; Missouri; Hybrid; USD 70,000 - 126,000; Full time

Benefits offered by this job

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off and holidays

Job summary

Centene Corporation is seeking a Senior Consumer Experience Analyst to leverage data science, business intelligence, and consumer insights to improve member experience. The role emphasizes translating complex data into actionable business outcomes across multiple channels.

The ideal candidate combines healthcare analytics experience with strong stakeholder communication, journey mapping, and testing capabilities, while supporting mostly remote work with occasional in-person sessions.

Qualifications

• Bachelor’s degree in Economics, Statistics, Marketing, or related field.
• 4–6 years data extraction, reporting and analysis in a professional environment with MS Access preferred.
• Minimum of three years data collection and analysis experience in a consumer oriented industry.

Responsibilities

• Manages analytics applications and resources related to consumer activity.
• Evaluates effectiveness of consumer-centric campaigns and provides actionable recommendations for performance improvements.
• Develops and maintains Member Experience processes and journey maps; uses Member Insights data to aggregate KPIs by consumer-facing channels.
• Communicates analysis results and trends to stakeholders with deliverables, conclusions and recommendations.
• Delivers analytics across business lines, runs A/B tests, provides UAT support for Member Experience initiatives.
• Selects appropriate methods and tools to guide completion of assignments.

Skills

Healthcare experience

Cross-functional initiatives

Journey mapping

Stakeholder engagement

User acceptance testing

Remote work 90% / travel 10%

Time zone: Eastern or Central

Education

Bachelor’s degree in Economics, Statistics, Marketing, or related field

4–6 years data extraction, reporting, analysis

3 years data collection and analysis in consumer industry

Microsoft Access preferred

Tools

Microsoft Access

Job description

Centene Corporation is seeking a Senior Consumer Experience Analyst to leverage data science, business intelligence, and consumer insights to improve member experience. The role emphasizes translating complex data into actionable business outcomes across multiple channels.

The ideal candidate combines healthcare analytics experience with strong stakeholder communication, journey mapping, and testing capabilities, while supporting mostly remote work with occasional in-person sessions.