Senior Connectivity & Diagnostics Engineer

Caterpillar; Irving (TX); On-site; USD 113,000 - 169,000; Full time

Benefits offered by this job

Medical benefits

PTO

401(k) plan

HSA

FSAs

Career development

Incentive bonus

Job summary

Caterpillar seeks a Connectivity Product Support engineer in Irving, TX to ensure data quality across the connectivity ecosystem, from telematics devices to customer-facing platforms. You will work with partners across engineering to validate data, troubleshoot hardware/software issues, and drive reliable machine data flow.

Responsibilities include using tools like Product Link, CAT ET, CANape, CANalyzer, and Wireshark, analyzing data to identify root causes, and supporting new product

Qualifications

• Technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation.
• Knowledge of the critical interdependencies among system elements and ability to plan and design synchronized solutions.
• Understanding of effective communication concepts, tools and techniques and how to apply them to convey ideas clearly.

Responsibilities

• Collaborate with internal partners across BCP, CI, RI, P&E, and other engineering teams to support the end-to-end connectivity ecosystem, ensuring reliable machine data flow from telematics devices to customer-facing applications.
• Investigate and resolve complex hardware, software, and connectivity issues using diagnostic tools such as Product Link, CAT ET, CANape, CANalyzer, Wireshark, and SIS Web.
• Support new product and technology integrations by validating data quality, troubleshooting communication issues, and ensuring connectivity solutions meet product and customer requirements.
• Analyze machine, network, and telematics data to identify root causes of connectivity issues, improve system performance, and support timely resolution of critical field concerns.
• Serve as a technical resource for dealers, customers, and cross-functional teams, providing expertise on connected machine technologies, communication protocols, and product support processes.

Skills

Technical Troubleshooting

Systems Thinking

Effective Communications

Tools

Product Link

CAT ET

CANape

CANalyzer

Wireshark

SIS Web

Job description

Caterpillar seeks a Connectivity Product Support engineer in Irving, TX to ensure data quality across the connectivity ecosystem, from telematics devices to customer-facing platforms. You will work with partners across engineering to validate data, troubleshoot hardware/software issues, and drive reliable machine data flow.

Responsibilities include using tools like Product Link, CAT ET, CANape, CANalyzer, and Wireshark, analyzing data to identify root causes, and supporting new product