Connectivity Product Engineer - Data & Diagnostics

Caterpillar Inc.; Irving (TX); On-site; USD 113,000 - 169,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO - Vacation & Holidays

401(k)

Health Savings Account (HSA)

Flexible Spending Accounts (FSAs)

Career Development

Incentive bonus

Disability benefits

Life Insurance

Parental leave

Adoption benefits

Tuition reimbursement

Job summary

Caterpillar Inc. is hiring for a Connectivity Product Support role in Irving, TX. You will collaborate with BCP, CI, RI, and P&E to ensure data quality across the connectivity ecosystem—from telematics devices to customer-facing platforms.

You will investigate hardware and software issues, leverage tools like Product Link, CAT ET, CANape, CANalyzer, and Wireshark, and support new product integrations by validating data quality and resolution of connectivity challenges.

Qualifications

• Experience with diagnostic and troubleshooting tools such as Product Link, CAT ET (Electronic Technician), SIS Web, and other product support applications.
• Working knowledge of vehicle and machine communication protocols, including Modbus TCP and RS485.
• Familiarity with data analysis and diagnostics tools such as CANape, CANalyzer, and Wireshark.

Responsibilities

• Collaborate with internal partners across BCP, CI, RI, P&E, and other engineering teams to support the end-to-end connectivity ecosystem, ensuring reliable machine data flow from telematics devices to customer-facing applications.
• Investigate and resolve complex hardware, software, and connectivity issues impacting dealers, customers, and connected products, utilizing diagnostic tools such as Product Link, CAT ET, CANape, CANalyzer, Wireshark, and SIS Web.
• Support new product and technology integrations by validating data quality, troubleshooting communication issues, and ensuring connectivity solutions meet product and customer requirements.
• Analyze machine, network, and telematics data to identify root causes of connectivity issues, improve system performance, and support timely resolution of critical field concerns.
• Serve as a technical resource for dealers, customers, and cross-functional teams, providing expertise on connected machine technologies, communication protocols, and product support processes.

Skills

Technical Troubleshooting

Systems Thinking

Effective Communications

Tools

Product Link

CAT ET

CANape

CANalyzer

Wireshark

SIS Web

Job description

Caterpillar Inc. is hiring for a Connectivity Product Support role in Irving, TX. You will collaborate with BCP, CI, RI, and P&E to ensure data quality across the connectivity ecosystem—from telematics devices to customer-facing platforms.

You will investigate hardware and software issues, leverage tools like Product Link, CAT ET, CANape, CANalyzer, and Wireshark, and support new product integrations by validating data quality and resolution of connectivity challenges.