Director of Clinical Applications: Lead Health IT Excellence

Pacific Clinics; Arcadia (CA); On-site; USD 129,000 - 159,000; Full time

Benefits offered by this job

Benefits eligibility starts on day ONE

Medical, dental, vision

401K employer match up to 4%

Competitive time off plans

Job summary

Pacific Clinics in California seeks a Director of Clinical Applications to oversee an assigned portfolio of Clinical Applications and lead cross-functional initiatives that integrate technology, people, and processes to optimize clinical operations.

You will assess clinical needs, analyze application functionality, design workflows, supervise staff, ensure regulatory compliance, and partner with IT, Finance, Quality Assurance, and Clinical Operations to deliver measurable outcomes.

Qualifications

• Master’s degree in social work, behavioral healthcare, health information management, healthcare administration, public health, information systems, or a related field and 6+ years of relevant experience, including 1 year in a management or director-level role.
• Experience with EHR systems (e.g., Netsmart, Welligent, SmartCare, EPIC, Cerner) required.
• Familiarity with Medi-Cal and behavioral health documentation, billing, and compliance standards.
• Demonstrated ability to lead large-scale system implementations or optimizations.
• Experience in clinical workflow redesign, process mapping, or business process improvement.
• Strong analytical skills with the ability to manage system data, reporting, and performance metrics.
• Excellent communication, project management, and team leadership skills.
• Commitment to mission-driven, trauma-informed, and equity-centered care delivery

Responsibilities

• Provides oversight of assigned analysts, project managers, applications trainers and other roles in Clinical Applications department as appropriate.
• Contributes to the agency’s strategic plan for implementation of clinical applications, including the EHR and the CRM.
• Oversees assigned clinical application implementation, configuration, customization and governance in collaboration with IT and clinical operations.
• Partners with Clinical Operations and other key stakeholders to identify, document, and improve clinical workflows, business processes, and system functionalities.
• Oversees system configurations, upgrades, testing, and data validation efforts for assigned clinical applications to ensure continuity and compliance.
• Ensures clinical applications align with regulatory, billing, and reporting requirements (e.g., Medi-Cal, HIPAA, CMS, and county-specific standards).
• Coordinates and leads multidisciplinary workgroups to define and monitor key performance indicators (KPIs) tied to system use and process efficiency.
• Directs development of training tools, user guides, instruction manuals and business processes to improve employee adoption and utilization of systems.
• Analyzes business and clinical processes to identify areas for automation, standardization, or workflow redesign.
• Supervises analysts, project managers, trainers and other roles as appropriate.
• Supports leadership in strategic planning, vendor selection, budgeting, and system evaluation.

Skills

Analytical skills

Communication

Project management

Leadership

Education

Master’s degree in related field

Tools

Netsmart

Welligent

SmartCare

EPIC

Cerner

Job description

Pacific Clinics in California seeks a Director of Clinical Applications to oversee an assigned portfolio of Clinical Applications and lead cross-functional initiatives that integrate technology, people, and processes to optimize clinical operations.

You will assess clinical needs, analyze application functionality, design workflows, supervise staff, ensure regulatory compliance, and partner with IT, Finance, Quality Assurance, and Clinical Operations to deliver measurable outcomes.