Senior Configuration Management QA Analyst

CACI; Sterling (IL); On-site; USD 87,000 - 182,000; Full time

Job summary

CA CI is seeking a Configuration Management Quality Assurance Analyst in Sterling, IL to ensure the quality and integrity of configuration management processes across programs. The role involves analyzing, testing, and verifying processes to maintain consistency and reliability, with a focus on reporting, metrics, and continuous improvement.

The candidate will work closely with engineering, project, and release teams, applying ITSM best practices, ITIL, and ServiceNow tools.

Qualifications

• TS/SCI with poly required.
• Bachelor’s degree in Computer Science, IT, or equivalent experience.
• 5+ years of related work experience.
• Experience with ITSM workflows and change management.
• ITIL v3 or 4 certification.
• Strong analytical and problem-solving skills.
• Excellent communication and ability to manage multiple projects.
• Proficiency in data analysis and reporting tools.
• Change management certification (e.g., PROSCI, CCMP) preferred.

Responsibilities

• Identifies and tracks program risks and action items to closure, and assess risk and cost of changes.
• Establishes and maintains a close working relationship with other areas, service providers, customers, and technical staff.
• Support the development and delivery of briefings and training as required to leadership, individuals or teams across the program to ensure common understanding to meet objectives.
• Review and analyze compliance with process-specific standards and policies, and stays abreast of process changes.
• Utilize ServiceNow dashboards, tools, and techniques to report the status of the process as needed.
• Support measurement and reporting for weekly and monthly meetings and as required.
• Identify areas for improvement in practices and recommend solutions.
• Manages end-to-end projects that follow procedures, work instructions, and templates to support process execution.
• Supports the development and maintenance of relevant and appropriate project management documentation and artifacts (i.e. project schedules, briefings, reports, etc.).
• Support the Lead in efforts ensuring high performance and quality are consistent.
• Support the development and maintenance of customer required and identify and recommend changes or additions to quality metrics and KPIs.
• Establish goals and objectives for the team(s), running day-to-day operations for the assigned projects.
• Develop and implement quality assurance strategies and processes for configuration management initiatives.
• Conduct quality audits of configuration management processes, documentation, and outcomes.
• Collaborate with configuration management teams to ensure quality standards are met throughout project lifecycles.
• Ensure impact of change on other services and Configuration Items (CIs) are effectively assessed.
• Closely work with engineering team for evaluation of configuration changes during approval and after deployment.
• Closely work with project (release and deployment) team for changes, and ensure evaluation of configuration items.

Skills

ITSM knowledge

Analytical skills

Multitasking

Communication skills

Education

Bachelor’s degree in Computer Science or Information Technology

Tools

ServiceNow

Data analysis tools

Job description

CA CI is seeking a Configuration Management Quality Assurance Analyst in Sterling, IL to ensure the quality and integrity of configuration management processes across programs. The role involves analyzing, testing, and verifying processes to maintain consistency and reliability, with a focus on reporting, metrics, and continuous improvement.

The candidate will work closely with engineering, project, and release teams, applying ITSM best practices, ITIL, and ServiceNow tools.