Change Management QA Analyst – TS/SCI Cleared

CACI International; Sterling (IL); On-site; USD 87,000 - 182,000; Full time

Job summary

CACI International is seeking a Change Management Quality Assurance Analyst to ensure high-quality change initiatives across programs. You will collaborate with project teams, assess risks, and monitor change processes while maintaining compliance with standards.

The role requires TS/SCI with poly, a CS/IT degree, and 5+ years of related experience, along with ITIL and change-management certifications. Local travel up to 10% is expected, with a focus on continuous quality improvement.

Qualifications

• TS/SCI with poly required.
• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
• 5+ years of related work experience.
• ITIL V3 or 4 certification and training.
• Change Management certification (e.g., PROSCI, CCMP) preferred.
• Experience with project management tools and methodologies.

Responsibilities

• Identifies and tracks program risks and action items to closure, and assess risk and cost of changes.
• Establishes and maintains a close working relationship with other areas, service providers, customers, and technical staff.
• Support the development and delivery of briefings and training as required to leadership, individuals or teams across the program to ensure common understanding to meet objectives.
• Review and analyze compliance with process-specific standards and policies, and stays abreast of process changes.
• Utilize ServiceNow dashboards, tools, and techniques to report the status of the process as needed.
• Support measurement and reporting for weekly and monthly meetings and as required.
• Identify areas for improvement in practices and recommend solutions.
• Manages end-to-end projects that follow procedures, work instructions, and templates to support process execution.
• Supports the development and maintenance of relevant and appropriate project management documentation and artifacts (i.e. project schedules, briefings, reports, etc.).
• Support the Lead in efforts ensuring high performance and quality are consistent.
• Support the development and maintenance of customer required and identify and recommend changes or additions to quality metrics and KPIs.
• Establish goals and objectives for the team(s), running day-to-day operations for the assigned projects.
• Develop and implement quality assurance strategies and processes for change management initiatives.
• Conduct quality audits of change management processes, documentation, and outcomes.
• Collaborate with change management teams to ensure quality standards are met throughout project lifecycles.
• Ensure Impact of change on other services and Configuration Items (CIs) are effectively assessed.
• Assist the lead in ensuring timely approval for all types of changes.
• Closely work with engineering team for evaluation of change during approval and after deployment.
• Closely work with project (release and deployment) team for scheduling changes, and ensure change evaluation and release planning is effectively done

Skills

Analytical skills

Communication skills

Data analysis

Multi-project mgmt

Education

Bachelor's degree in CS/IT

Tools

ServiceNow

Job description

CACI International is seeking a Change Management Quality Assurance Analyst to ensure high-quality change initiatives across programs. You will collaborate with project teams, assess risks, and monitor change processes while maintaining compliance with standards.

The role requires TS/SCI with poly, a CS/IT degree, and 5+ years of related experience, along with ITIL and change-management certifications. Local travel up to 10% is expected, with a focus on continuous quality improvement.