Configuration Management Quality Assurance Analyst

CACI; Sterling (IL); On-site; USD 87,000 - 182,000; Full time

Job summary

CA CI is seeking a Configuration Management Quality Assurance Analyst in Sterling, IL to ensure the quality and integrity of configuration management processes across programs. The role involves analyzing, testing, and verifying processes to maintain consistency and reliability, with a focus on reporting, metrics, and continuous improvement.

The candidate will work closely with engineering, project, and release teams, applying ITSM best practices, ITIL, and ServiceNow tools.

Qualifications

• TS/SCI with poly required.
• Bachelor’s degree in Computer Science, IT, or equivalent experience.
• 5+ years of related work experience.
• Experience with ITSM workflows and change management.
• ITIL v3 or 4 certification.
• Strong analytical and problem-solving skills.
• Excellent communication and ability to manage multiple projects.
• Proficiency in data analysis and reporting tools.
• Change management certification (e.g., PROSCI, CCMP) preferred.

Responsibilities

• Identifies and tracks program risks and action items to closure, and assess risk and cost of changes.
• Establishes and maintains a close working relationship with other areas, service providers, customers, and technical staff.
• Support the development and delivery of briefings and training as required to leadership, individuals or teams across the program to ensure common understanding to meet objectives.
• Review and analyze compliance with process-specific standards and policies, and stays abreast of process changes.
• Utilize ServiceNow dashboards, tools, and techniques to report the status of the process as needed.
• Support measurement and reporting for weekly and monthly meetings and as required.
• Identify areas for improvement in practices and recommend solutions.
• Manages end-to-end projects that follow procedures, work instructions, and templates to support process execution.
• Supports the development and maintenance of relevant and appropriate project management documentation and artifacts (i.e. project schedules, briefings, reports, etc.).
• Support the Lead in efforts ensuring high performance and quality are consistent.
• Support the development and maintenance of customer required and identify and recommend changes or additions to quality metrics and KPIs.
• Establish goals and objectives for the team(s), running day-to-day operations for the assigned projects.
• Develop and implement quality assurance strategies and processes for configuration management initiatives.
• Conduct quality audits of configuration management processes, documentation, and outcomes.
• Collaborate with configuration management teams to ensure quality standards are met throughout project lifecycles.
• Ensure impact of change on other services and Configuration Items (CIs) are effectively assessed.
• Closely work with engineering team for evaluation of configuration changes during approval and after deployment.
• Closely work with project (release and deployment) team for changes, and ensure evaluation of configuration items.

Skills

ITSM knowledge

Analytical skills

Multitasking

Communication skills

Education

Bachelor’s degree in Computer Science or Information Technology

Tools

ServiceNow

Data analysis tools

Job description

Job Title: Configuration Management Quality Assurance Analyst

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

* * *

The Opportunity

We are seeking a detail-oriented Configuration Management Quality Assurance Analyst to join our team. The successful candidate will be responsible for ensuring the quality and integrity of our configuration management processes and systems. This role involves analyzing, testing, and verifying configuration management processes, practices across the program to maintain consistency and reliability of information.

Responsibilities

• Identifies and tracks program risks and action items to closure, and assess risk and cost of changes
• Establishes and maintains a close working relationship with other areas, service providers, customers, and technical staff
• Support the development and delivery of briefings and training as required to leadership, individuals or teams across the program to ensure common understanding to meet objectives
• Review and analyze compliance with process-specific standards and policies, and stays abreast of process changes
• Utilize ServiceNow dashboards, tools, and techniques to report the status of the process as needed
• Support measurement and reporting for weekly and monthly meetings and as required
• Identify areas for improvement in practices and recommend solutions
• Manages end-to-end projects that follow procedures, work instructions, and templates to support process execution
• Supports the development and maintenance of relevant and appropriate project management documentation and artifacts (i.e. project schedules, briefings, reports, etc.)
• Support the Lead in efforts ensuring high performance and quality are consistent
• Support the development and maintenance of customer required and identify and recommend changes or additions to quality metrics and KPIs
• Establish goals and objectives for the team(s), running day-to-day operations for the assigned projects
• Develop and implement quality assurance strategies and processes for configuration management initiatives
• Conduct quality audits of configuration management processes, documentation, and outcomes
• Collaborate with configuration management teams to ensure quality standards are met throughout project lifecycles
• Ensure impact of change on other services and Configuration Items (CIs) are effectively assessed
• Closely work with engineering team for evaluation of configuration changes during approval and after deployment
• Closely work with project (release and deployment) team for changes, and ensure evaluation of configuration items.

Qualifications

• TS/SCI with poly required
• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience
• 5+ years of related work experience
• Good working knowledge of the Service Management workflows and ITSM processes
• ITIL V3 or 4 certification and training
• Strong knowledge of change management methodologies and best practices
• Excellent analytical and problem-solving skills
• Strong attention to detail and ability to manage multiple projects simultaneously
• Proficiency in data analysis and reporting tools
• Excellent communication and interpersonal skills
• Change Management certification (e.g., PROSCI, CCMP) preferred
• Experience with project management tools and methodologies

Desired

• Advanced ITIL certifications or training
• Project Management Professional (PMP) certification
• Working knowledge with ServiceNow
• Experience in leading large process improvement projects
• Experience with Agile methodologies
• Good understanding of product release methodologies

What You Can Expect

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation’s most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$86,600 - $181,800

CACI is anEqualOpportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any otherprotectedcharacteristic.