Senior Configuration Analyst

Maximus; Santa Fe (NM); On-site; USD 60,000 - 90,000; Full time

Job summary

Maximus is a trusted federal partner supporting mission-critical programs across national security, defense, and public service delivery. Our work focuses on sustaining, operating, and improving essential government systems and services, with proven operational excellence, and a commitment to mission success for our customers.

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS123, T3, Band 6. The role requires obtaining and maintaining a Public Trust, with U.S.

Qualifications

• Bachelor’s degree in IT, CS, or related field.
• 5+ years in configuration/change management and CMDB in large enterprise or federal environments.
• Strong knowledge of ITIL change and configuration processes.
• Experience supporting audit and compliance activities.

Responsibilities

• Provide advanced support for configuration, change, and release management activities across enterprise systems.
• Maintain and govern the CMDB to ensure accuracy, completeness, and audit compliance.
• Perform reconciliation, validation, and quality assurance of configuration data.
• Support complex change analysis and coordinate across multiple service areas.
• Develop and maintain configuration management documentation, standards, and procedures.
• Support audits and compliance activities by ensuring complete and traceable records.
• Assist in release documentation and validation of configuration changes.
• Identify inconsistencies and drive improvements in configuration data quality and governance practices.

Skills

ITIL knowledge

CMDB operations

Data reconciliation

Audits & compliance

Education

Bachelor’s degree in IT or CS

Tools

ServiceNow CMDB

Job description

Maximus is a trusted federal partner supporting mission‑critical programs across national security, defense, and public service delivery. Our work focuses on sustaining, operating, and improving essential government systems and services, with proven operational excellence, and a commitment to mission success for our customers.

Joining Maximus means becoming part of a collaborative, mission‑driven organization where teamwork, accountability, and professional growth are core to how we operate. We invest in our workforce through training, education, and career development, empowering professionals to deliver high‑impact solutions while contributing to outcomes that matter at a national scale.

This position is contingent upon contract award and position availability. Selected candidates will receive a contingent offer of employment, which will become final only upon successful contract award to Maximus, availability of the position, and receipt of authorization to proceed.

Ability to obtain and maintain a Public Trust is required. Active Public Trust and/or DHS Suitability is preferred. U.S. citizenship or U.S. national status required.

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS123, T3, Band 6

Job-Specific Essential Duties and Responsibilities:

• Provide advanced support for configuration, change, and release management activities across enterprise systems.
• Maintain and govern the CMDB to ensure accuracy, completeness, and audit compliance.
• Perform reconciliation, validation, and quality assurance of configuration data.
• Support complex change analysis and coordinate across multiple service areas.
• Develop and maintain configuration management documentation, standards, and procedures.
• Support audits and compliance activities by ensuring complete and traceable records.
• Assist in release documentation and validation of configuration changes.
• Identify inconsistencies and drive improvements in configuration data quality and governance practices.

Job-Specific Minimum Requirements:

• Ability to obtain and maintain a Public Trust is required. Active Public Trust and/or DHS Suitability is preferred. U.S. citizenship or U.S. national status required.
• Experience supporting configuration management and CMDB operations.
• Strong knowledge of ITIL change and configuration processes.
• Ability to perform data reconciliation and quality assurance activities.
• Experience supporting audit and compliance requirements.Ability to coordinate across multiple technical teams.
• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 5+ years of required work-related experience (with at least 3 years focused on configuration/change management and CMDB operations in a large enterprise or federal environment).

Preferred Skills and Qualifications:

• Advanced ServiceNow CMDB experience.
• Experience working in a federal government environment.
• Strong analytical and data validation skills.
• Experience supporting large-scale enterprise environments.

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Minimum Requirements

TCS123, T3, Band 6

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Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$60,000

Maximum Salary

$90,000