Senior Conference & Event Services Manager

Westin Grand Central; New York (NY); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Vacation leave

Sick leave

Holiday pay

Pet insurance

Life insurance

Disability insurance

401(k) with match

Hotel room discounts

Job summary

The Westin New York Grand Central is seeking an experienced hospitality professional to lead catering sales and conference services initiatives. You will drive client relations, plan events, and coordinate with culinary and banquet teams to deliver exceptional experiences for meetings and groups in a fast-paced hotel environment.

The role emphasizes revenue growth, accurate forecasting, and ensuring high satisfaction scores from meeting planners while maintaining long-term relationships with

Qualifications

• Prior experience in the field of hospitality with specific experience in catering sales is essential.
• Must have experience at a similar size and quality hotel.
• Must possess computer skills, including Word, Excel, and Delphi.
• Knowledge of sales skills, revenue management, training, and motivation of peers.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Ability to work effectively under time constraints and deadlines.
• Effective verbal and written communication skills.

Responsibilities

• Create the desired conference and meet clients’ needs through active communication, planning, and team leadership.
• Maintain and improve monthly forecasting and the annual budget process.
• Improve meeting planner evaluation scores and secure repeat business through long-term client relationships.
• Conduct site inspections and client presentations to showcase offerings and services.
• Collaborate with banquet operations on events, pricing, and execution.
• Coordinate with outside vendors to ensure client satisfaction for all events.

Skills

Catering sales

Hospitality experience

Sales skills

Closing skills

Communication

Tools

Microsoft Word

Excel

Delphi

Job description

The Westin New York Grand Central is seeking an experienced hospitality professional to lead catering sales and conference services initiatives. You will drive client relations, plan events, and coordinate with culinary and banquet teams to deliver exceptional experiences for meetings and groups in a fast-paced hotel environment.

The role emphasizes revenue growth, accurate forecasting, and ensuring high satisfaction scores from meeting planners while maintaining long-term relationships with