Senior Concierge Lead – Luxury Resort Experience

Camelback Hospitality PE LLC; Paradise Valley (AZ); Sur place; USD 42 000 - 62 000; Plein temps

Résumé du poste

Sanctuary Camelback Mountain is seeking an experienced Concierge to deliver personalized and memorable guest experiences, coordinating requests and recommendations throughout guests' stays. This role acts as a trusted resource, anticipating preferences and connecting guests with resort amenities, local experiences, and dining options.

You will lead the Concierge Desk, maintain up-to-date information, build strong relationships with departments, and ensure seamless, high-touch service in a luxury

Qualifications

• Experience in luxury hospitality or concierge service is required.
• Ability to anticipate guest needs and provide personalized recommendations.
• Strong communication and professional presentation are essential.

Responsabilités

• Oversee the Concierge Desk organization and guest information.
• Provide personalized recommendations and coordinate services.
• Coordinate guest services including transfers and tickets.
• Maintain knowledge of resort offerings and local attractions.
• Collaborate with departments to ensure seamless experiences.

Connaissances

Guest service excellence

Team supervision

Communication skills

Computer skills

Formation

High School Diploma or equivalent

Description du poste

Sanctuary Camelback Mountain is seeking an experienced Concierge to deliver personalized and memorable guest experiences, coordinating requests and recommendations throughout guests' stays. This role acts as a trusted resource, anticipating preferences and connecting guests with resort amenities, local experiences, and dining options.

You will lead the Concierge Desk, maintain up-to-date information, build strong relationships with departments, and ensure seamless, high-touch service in a luxury