Concierge Lead – Luxury Resort Guest Experience

Sanctuary Camelback Mountain; Paradise Valley (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Sanctuary Camelback Mountain in Paradise Valley, Arizona, seeks an experienced Concierge to create personalized, memorable guest experiences. You will anticipate preferences, arrange experiences, and coordinate guest needs throughout their stay.

As a trusted resource, you will build strong relationships with resort departments and external partners, maintain up-to-date knowledge of activities, and contribute to service excellence across all interactions.

Qualifications

• Proven ability to deliver personalized guest service in a luxury setting.
• Strong communication and interpersonal skills are essential.
• Experience coordinating activities, reservations and guest requests.

Responsibilities

• Oversee Concierge Desk organization and guest information accuracy.
• Provide personalized recommendations on resort activities and local attractions.
• Coordinate guest services including transfers, tickets, and excursions.
• Develop guest activity schedules aligned with preferences.
• Maintain relationships with resort departments and external partners.
• Anticipate needs and respond promptly with professionalism.
• Remain knowledgeable about daily offerings and safety procedures.

Skills

Guest services

Communication skills

Sales orientation

Computer skills

High stress tolerance

Education

High School Diploma

Tools

Reservation systems

Job description

Sanctuary Camelback Mountain in Paradise Valley, Arizona, seeks an experienced Concierge to create personalized, memorable guest experiences. You will anticipate preferences, arrange experiences, and coordinate guest needs throughout their stay.

As a trusted resource, you will build strong relationships with resort departments and external partners, maintain up-to-date knowledge of activities, and contribute to service excellence across all interactions.